Process Engineering Lead

New Zealand Government Joba; Wellington; On-site; NZD 126,000 - 152,000; Full time

Benefits offered by this job

Superannuation (9%)

No mandatory employee contribution

Life and income protection insurance (

Job summary

ACC in New Zealand seeks a Process Engineering Lead to establish and mature process engineering capability across the organisation. You will design, improve and optimise end-to-end business and operational processes, using process redesign, data and intelligent automation to improve customer outcomes, efficiency, quality and compliance.

As a senior practitioner, you will build frameworks, standards, governance and performance measures while coaching others and influencing across business and

Qualifications

• Minimum five years in process engineering, improvement or redesign within large organisations.
• Strong knowledge of end-to-end process design, performance measurement.
• Experience enabling intelligent automation such as workflow/RPA/AI-enabled solutions.
• Ability to establish and scale process engineering capability, standards and governance models.
• Experience leading change and continuous improvement delivering measurable value.
• Strong stakeholder engagement and communicating across business and technology.

Responsibilities

• Design, improve and optimise end-to-end processes across ACC.
• Lead process engineering capability, standards and governance across the organisation.
• Coach others and influence across business and technology.
• Use data and intelligent automation to improve customer outcomes, efficiency, quality and compliance.
• Support Te Tiriti o Waitangi in policy and process design.

Skills

Process engineering

Process improvement

Systems thinking

Intelligent automation

Stakeholder engagement

Change management

Te Tiriti Waitangi

Job description

About us

ACC is a trusted and high-performing organisation, providing care, supporting recovery and promoting injury prevention, now and into the future. You can find more about ACC and the work we do at www.acc.co.nz

About the role

As Process Engineering Lead, you will establish, lead and mature process engineering capability across ACC. You will design, improve and optimise end-to-end business and operational processes, using process redesign, data and intelligent automation to improve customer outcomes, efficiency, quality and compliance. As a senior practitioner and capability leader, you will build frameworks, standards, governance and performance measures while coaching others and influencing across business and technology. Your work will help create scalable, measurable and automation-ready processes, contributing to keeping Kiwis safe at work, at home, and everywhere in between.

The appointing salary for this role is $126,101 - $152,430 based on experience.

• advantageous superannuation scheme (9% contribution)
• no mandatory employee contribution
• optional life and income protection insurance

About you

• A minimum of five years' experience in process engineering, process improvement or operational redesign within large, complex organisations
• Strong knowledge of systems thinking, end-to-end process design, process optimisation and performance measurement
• Demonstrated experience enabling or working alongside intelligent automation, such as workflow automation, robotic process automation, decision automation or AI-enabled solutions
• Proven ability to establish and scale process engineering capability, standards, frameworks and governance models
• Experience leading change and continuous improvement initiatives that deliver measurable business and customer value
• Strong stakeholder engagement and influencing skills across business and technology, including the ability to lead without formal authority
• Clear and confident communication skills, with the ability to translate complex concepts for diverse audiences
• An organised, proactive and collaborative approach, supported by a strong learning and customer-centred mindset
• Proven application of Te Tiriti o Waitangi in the design of policies, systems and processes
• Sound understanding and demonstrated leadership in the application of Te Tiriti o Waitangi

You must hold New Zealand work rights at the time of application.

Working at ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It's important to us that people are free to be themselves at work.

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.