Process Engineering Lead - Automation & Optimization

ACC New Zealand; Wellington; On-site; NZD 126,000 - 152,000; Full time

Job summary

ACC is seeking a Process Engineering Lead to establish and mature the process engineering capability across ACC in Wellington. You will design and optimise end-to-end processes, leveraging data and intelligent automation to improve customer outcomes, efficiency, quality and compliance.

As a senior practitioner and leader, you will build frameworks, governance and performance measures, coach others, and influence across business and technology while ensuring safety and value for New Zealand

Qualifications

• Minimum five years' experience in process engineering, improvement or redesign in large, complex organisations.
• Strong knowledge of end-to-end process design, performance measurement and systems thinking.
• Experience enabling intelligent automation (workflow, RPA, AI-enabled solutions).
• Ability to establish and scale process engineering capability, frameworks and governance.
• Proven change and continuous improvement delivery with measurable value.
• Strong stakeholder engagement across business and technology, with or without formal authority.
• Clear communication, translating complex concepts for diverse audiences.
• Commitment to Te Tiriti o Waitangi in policy and process design.
• Must hold New Zealand work rights at application time.

Responsibilities

• Establish and mature process engineering capability across ACC.
• Design, improve and optimise end-to-end business and operational processes.
• Lead governance, standards and performance measures for processes.
• Coach others and influence across business and technology.

Skills

Process engineering

Systems thinking

Intelligent automation

Stakeholder engagement

Communication skills

Te Tiriti o Waitangi leadership

Tools

RPA tooling

Job description

ACC is seeking a Process Engineering Lead to establish and mature the process engineering capability across ACC in Wellington. You will design and optimise end-to-end processes, leveraging data and intelligent automation to improve customer outcomes, efficiency, quality and compliance.

As a senior practitioner and leader, you will build frameworks, governance and performance measures, coach others, and influence across business and technology while ensuring safety and value for New Zealand