Patient Services Receptionist & Admin

Health New Zealand - Te Whatu Ora Te Tai Tokerau; Northland; On-site; NZD 45,000 - 60,000; Full time

Job summary

Health New Zealand | Te Whatu Ora seeks a confident Receptionist/Administrator for the Equipment Services team in Whangārei. You will greet patients and visitors, answer enquiries, manage calls, and coordinate client requirements while handling data entry and equipment hire tasks.

You will support therapists and the multidisciplinary team to ensure smooth service delivery. The role emphasizes customer-focused communication, accurate administration, and the ability to balance competing priorities

Qualifications

• Customer service experience and a professional, welcoming manner
• Strong written and verbal communication skills, including a professional telephone manner
• Good computer skills, including Microsoft Word, Excel and Outlook
• Effective organisational, coordination and prioritisation skills, with the ability to work under pressure
• Initiative, sound problem-solving skills and the ability to work independently and collaboratively within a multidisciplinary team
• Experience in a healthcare environment, familiarity with FPIM and patient management systems such as MyWai or WebPAS, and an understanding of medical terminology would be advantageous

Responsibilities

• Welcome visitors and respond to enquiries, handling telephone calls promptly and professionally
• Coordinate client requirements, complete data entry and manage equipment hire activity
• Arrange quotes and monitor office supplies; provide general administrative support
• Collaborate with therapists and Allied Health Assistants to help the service run smoothly

Skills

Customer service experience

Professional telephone manner

Organisational skills

Problem solving

Team collaboration

Healthcare environment familiarity

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Health New Zealand | Te Whatu Ora seeks a confident Receptionist/Administrator for the Equipment Services team in Whangārei. You will greet patients and visitors, answer enquiries, manage calls, and coordinate client requirements while handling data entry and equipment hire tasks.

You will support therapists and the multidisciplinary team to ensure smooth service delivery. The role emphasizes customer-focused communication, accurate administration, and the ability to balance competing priorities