Receptionist/Administrator - Equipment Services

Health New Zealand - Te Whatu Ora Te Tai Tokerau; Northland; On-site; NZD 45,000 - 60,000; Full time

Job summary

Health New Zealand | Te Whatu Ora seeks a confident Receptionist/Administrator for the Equipment Services team in Whangārei. You will greet patients and visitors, answer enquiries, manage calls, and coordinate client requirements while handling data entry and equipment hire tasks.

You will support therapists and the multidisciplinary team to ensure smooth service delivery. The role emphasizes customer-focused communication, accurate administration, and the ability to balance competing priorities

Qualifications

• Customer service experience and a professional, welcoming manner
• Strong written and verbal communication skills, including a professional telephone manner
• Good computer skills, including Microsoft Word, Excel and Outlook
• Effective organisational, coordination and prioritisation skills, with the ability to work under pressure
• Initiative, sound problem-solving skills and the ability to work independently and collaboratively within a multidisciplinary team
• Experience in a healthcare environment, familiarity with FPIM and patient management systems such as MyWai or WebPAS, and an understanding of medical terminology would be advantageous

Responsibilities

• Welcome visitors and respond to enquiries, handling telephone calls promptly and professionally
• Coordinate client requirements, complete data entry and manage equipment hire activity
• Arrange quotes and monitor office supplies; provide general administrative support
• Collaborate with therapists and Allied Health Assistants to help the service run smoothly

Skills

Customer service experience

Professional telephone manner

Organisational skills

Problem solving

Team collaboration

Healthcare environment familiarity

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

About the Role

Permanent, full-time role working 40-hours per week within Equipment Services at Woods Road, Whangārei. Be the welcoming first point of contact for patients, whānau and visitors. Join a supportive service where your administration and customer service skills make a meaningful difference.

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

As a Receptionist/Administrator, you will provide professional, responsive and customer-focused support to clients and their whānau. You will be the first point of contact for the service, welcoming visitors, responding to enquiries and ensuring telephone calls are handled promptly and professionally. Your day will include coordinating client requirements, completing data entry, managing equipment hire activity, arranging quotes and monitoring office supplies. You will also provide general administrative support and work closely with therapists, Allied Health Assistants and other members of the multidisciplinary team to help the service run smoothly.

Click here to view the position description.

About the Team/Service/Location

Equipment Services is part of Community Clinical Services and is based in Woods Road, Whangārei. You will work alongside clinical and administrative colleagues to provide an efficient, respectful and confidential service for clients and their whānau.

For more information on living and working in Northland click here.

About you

You will be an organised and approachable administrator who enjoys working with people and can confidently manage competing priorities.

• Customer service experience and a professional, welcoming manner
• Strong written and verbal communication skills, including a professional telephone manner
• Good computer skills, including Microsoft Word, Excel and Outlook
• Effective organisational, coordination and prioritisation skills, with the ability to work under pressure
• Initiative, sound problem-solving skills and the ability to work independently and collaboratively within a multidisciplinary team
• Experience in a healthcare environment, familiarity with FPIM and patient management systems such as MyWai or WebPAS, and an understanding of medical terminology would be advantageous

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.