Full-Time Reception Administrator - Mental Health Team

New Zealand Government; Wellington; On-site; NZD 42,000 - 60,000; Full time

Benefits offered by this job

Ongoing training

Inclusive team environment

Meaningful community impact

Job summary

Health New Zealand | Te Whatu Ora invites applications for a full-time Reception Administrator role in Wellington. You will be the first point of contact for tangata whaiora, whānau, and visitors, delivering a welcoming and professional experience while supporting day-to-day administrative functions across community mental health teams.

We seek someone with excellent customer service, strong computer skills (Word/Outlook/Excel), attention to detail, and the ability to multitask in a busy

Qualifications

• Excellent customer service and interpersonal skills.
• Strong computer skills including Word, Outlook and Excel.
• Exceptional attention to detail and accuracy.
• Confidence working independently and collaboratively.
• Strong time management and multitasking abilities.
• A calm, friendly, and solution-focused attitude.
• Excellent verbal and written communication skills.
• Resilience, professionalism, and a genuine commitment to the role.
• Previous experience in a front-line, customer-facing role is desirable.

Responsibilities

• Greeting and assisting clients, whānau, and visitors in person and by phone.
• Managing high-volume phone enquiries, directing calls and providing accurate information.
• Monitoring referrals, processing discharges, and maintaining patient records.
• Booking and coordinating appointments for clinicians and interpreters.
• Preparing clinic materials, patient documentation, and supporting weekly clinics.
• Managing incoming and outgoing mail, office supplies, and administrative systems.
• Filing, tracking, and retrieving patient files efficiently.
• Maintaining whiteboards, statistics, and daily handover processes.
• Logging ICT requests and supporting technology or office equipment needs.
• Providing general administrative support and assisting with wider organisational tasks.

Skills

Customer service

Interpersonal skills

MS Word

MS Outlook

MS Excel

Attention to detail

Time management

Communication

Multitasking

Resilience

Job description

Health New Zealand | Te Whatu Ora invites applications for a full-time Reception Administrator role in Wellington. You will be the first point of contact for tangata whaiora, whānau, and visitors, delivering a welcoming and professional experience while supporting day-to-day administrative functions across community mental health teams.

We seek someone with excellent customer service, strong computer skills (Word/Outlook/Excel), attention to detail, and the ability to multitask in a busy