Receptionist/Administration Support - Mental Health & Addictions Service

Health New Zealand | Te Whatu Ora; Whangarei; On-site; NZD 50,000 - 65,000; Full time

Job summary

Te Whatu Ora is seeking a Receptionist/Administration Support for the Mental Health & Addictions Service based in Whangārei. You will be the first contact for tāngata whaiora, whānau and visitors, providing culturally safe reception and varied administrative support.

You will coordinate appointments, manage referrals and records, and help keep the service organised day-to-day. Prior experience in health settings and a qualification in office administration are advantageous.

Qualifications

• Proven administration and organisational skills with ability to prioritise deadlines.
• Proven medical typing skills with high keyboard accuracy and formatting.
• Excellent knowledge of Microsoft Office and workplace technology.
• Strong interpersonal, written and verbal communication with confidentiality.
• Understanding of tikanga Māori and te reo Māori for bicultural work.
• Must hold a clean, valid full New Zealand driver’s licence.

Responsibilities

• Provide welcoming, responsive reception and administration support for Mental Health & Addictions Services.
• Coordinate appointments, manage correspondence and referrals, and maintain records.
• Provide accurate medical typing and support meetings and day-to-day service activities.
• Collaborate with clinical and administrative colleagues to keep the service organised and functioning smoothly.

Skills

Administration

Typing

Communication

Confidentiality

Te Tiriti/Te Reo Māori awareness

Driving licence

Organisational skills

Education

Qualification in office administration or related field

Tools

Microsoft Office

Job description

Receptionist/Administration Support - Mental Health & Addictions Service

• Permanent, full-time role based at Manaia House in Whangārei
• Be the welcoming first point of contact for tāngata whaiora, whānau and visitors to our Mental Health and Addiction Services
• Enjoy a varied administration role where your organisation, communication and attention to detail support quality service delivery

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

In this role you will provide welcoming, responsive and culturally safe reception and administration support within Mental Health and Addiction Services. You will be an important first point of contact for tāngata whaiora, whānau, visitors and other agencies, helping ensure enquiries and communications are handled professionally and sensitively.

This is a varied role where you will coordinate appointments, manage correspondence and referrals, maintain records and administrative systems, provide accurate medical and clinical typing, and support meetings and day-to-day service activities. You will work closely with clinical and administrative colleagues to help keep the service organised, responsive and running smoothly.

You will be part of Mental Health and Addiction Services in Whangārei, working alongside clinical and administrative colleagues who support tāngata whaiora and whānau. You will contribute to a collaborative team environment where professionalism, cultural safety, confidentiality and quality service are important.

For more information on living and working in Northland click here

About you

Youll be an experienced administrator who is organised, approachable and comfortable working in a busy environment where priorities can change. You will bring:

• Proven administration and organisational skills, with the ability to prioritise competing demands and meet deadlines
• Proven medical typing skills, with excellent keyboard accuracy, formatting and presentation
• Excellent working knowledge of Microsoft Office and workplace technology
• Strong interpersonal, written and verbal communication skills, with the ability to work sensitively and maintain confidentiality
• An understanding of tikanga Māori and te reo Māori with the ability to work biculturally
• A clean, valid full New Zealand drivers licence

Previous experience within mental health services or the wider health sector, or a recognised qualification in office administration, reception or a related field, would be an advantage.

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Job details

Job Reference:

Job Reference: WHA01500

Location:

North Island - Northland - Whangarei

Job type:

Job type: Permanent Full time

Expertise:

Non-clinical - Administration - Administration