Patient Experience Front Desk Navigator

Te Whatu Ora; Dunedin; On-site; NZD 63,000 - 69,000; Full time

Job summary

Health New Zealand | Te Whatu Ora in Dunedin is seeking a Front of House Navigator to support the smooth operation of Outpatients and hospital buildings. You will staff front desks, greet patients and visitors, and help with wayfinding and service access.

The role emphasizes a welcoming, culturally safe experience and requires clerical experience, strong communication, and teamwork to assist arrivals and coordinate with clinical and operational teams.

Qualifications

• At least two years' clerical administration experience.
• Sound knowledge of office systems and patient-facing digital tools.
• Proficient in Microsoft Word, Excel, Teams and Outlook.
• Previous customer service, reception or front-facing public service experience.
• Ability to work well in a team and build positive working relationships.
• Basic knowledge of privacy obligations and handling of personal information.
• Strong written and verbal communication.

Responsibilities

• Staff Front of House desks across two locations.
• First point of contact for patients, whānau, visitors and external providers.
• Provide welcoming, practical, and timely support to orientate and access services.
• Assist arrivals, respond to enquiries, support wayfinding and patient flow.
• Coordinate and provide administrative support to clinical and operational teams.

Skills

Clerical experience

Office systems

MS Office

Customer service

Teamwork

Privacy knowledge

Written and verbal communication

Verbal communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Job description

Health New Zealand | Te Whatu Ora in Dunedin is seeking a Front of House Navigator to support the smooth operation of Outpatients and hospital buildings. You will staff front desks, greet patients and visitors, and help with wayfinding and service access.

The role emphasizes a welcoming, culturally safe experience and requires clerical experience, strong communication, and teamwork to assist arrivals and coordinate with clinical and operational teams.