ED Administrative & Patient Services Coordinator

Te Whatu Ora; Dunedin; On-site; NZD 73,000 - 77,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking a Fixed term Emergency Department Administrator to support the Dunedin Hospital ED. You will provide high-quality reception and administrative support in a fast-paced 24/7 environment, ensuring accurate patient registration and timely access to care.

The role requires at least two years of administration and customer service experience, strong Microsoft Office skills, and a commitment to confidentiality and detail-oriented work.

Qualifications

• At least two years previous administration experience along with two years of customer service experience.
• Proficiency with Microsoft Office Suite.
• Ability to work well in a team and foster good interpersonal relationships and a willingness to support others.
• A high level of confidentiality and protect the privacy of individuals when dealing with personal information.
• High attention to detail.
• Strong written and verbal communication skills.

Responsibilities

• Provide a reception service, take messages, answer queries and redirect queries as appropriate.
• Confirm patient details and that patients are registered accurately in patient administration systems.
• Check patient eligibility criteria and seek further information if necessary.
• Patients are registered, screened, and admitted within the PAS to support timely access to care.
• Maintain patient information in relevant patient management systems and clinical databases.
• Process EFTPOS transactions accurately for chargeable patients.
• Provide administrative support to hospital services overnight and outside regular hours.
• Review and maintain electronic and paper filing systems for required data and documentation.

Skills

Administration

Customer service

Microsoft Office

Teamwork

Communication

Confidentiality

Attention to detail

Job description

Health New Zealand | Te Whatu Ora is seeking a Fixed term Emergency Department Administrator to support the Dunedin Hospital ED. You will provide high-quality reception and administrative support in a fast-paced 24/7 environment, ensuring accurate patient registration and timely access to care.

The role requires at least two years of administration and customer service experience, strong Microsoft Office skills, and a commitment to confidentiality and detail-oriented work.