Outpatient Administrator - Booking Centre

Health New Zealand - Te Whatu Ora Capital, Coast & Hutt Valley; Wellington; Presencial; NZD 42.000 - 64.000; Tempo integral

Resumo da vaga

Health New Zealand - Te Whatu Ora Capital, Coast & Hutt Valley is seeking an outpatient administration professional at Wellington Hospital. The role covers registration, booking, scheduling of first specialist assessments, and frontline reception for patients and general inquiries. You will contribute to a dedicated Booking Centre team across sites as needed.

The position focuses on patient-centred service, confidentiality, and teamwork within a diverse environment at Capital Coast Wellington.

Qualificações

• Intermediate Microsoft Office computer skills.
• Experience with patient management systems desirable.
• Health sector experience advantageous.

Responsabilidades

• Provide registration and booking services for patients.
• Handle referral lists, templates, and scheduling of first specialist assessments.
• Operate front-line reception at the main atrium and assist with patient enquiries.
• Support process design and quality improvement initiatives across the district.

Conhecimentos

Microsoft Office

Descrição da vaga

WE WILL ONLY ACCEPT APPLICATIONS FROM CURRENT HEALTHNEW ZELAND EMPLOYEESLocation: Wellington HospitalService: PatientAdministration Services - Booking CentreContract: Permanent - Full timeHealth New Zealand | Te Whatu Ora isfirmly grounded in the principles of Te Tiriti o Waitangi and is dedicated toserving all New Zealanders. Through integration and collaboration, we'rebuilding a health system underpinned by partnership, equity, sustainability,whānau-centred care, and excellence.

About the Role

TheOutpatient Administration Team covers a wide range of key tasks ranging frommanaging all processes relating to registration, referral lists, creatingtemplates and scheduling of first specialist assessment including initialpatient contact. Providing a central patient enquiry service where patients canreschedule or cancel their appointments and seek general information abouttheir visit. Providing an outbound call reminding service to patients in theevenings as part of initiatives. Providing front line customerservice at the main atrium reception, providing quality, and customer focussedreception service to patients attending clinics, patient admissions or makingany type of enquiry.The purpose of thisrole is to provide a patient focussed registration and booking service topatients, general practitioners and outpatients departments. Support the TeamLeader to design new processes and work with services on quality improvementinitiatives across the District Capital, Coast and Hutt Valley.

About theTeam/Service Location

Our team is one of diversity, fun,multi-cultural and hard working. We pride ourselves on the focus of the PatientJourney where two days are never the same. We are multi skilled which makes thediversity of our team unique. Service is within the Booking Centre, thatcovers, Radiology Schedulers/admin, Booking Centre schedulers, CMU schedulersand FoH. Main base is Capital Coast Wellington, required to work across otherssites if and when required, Hutt Valley and Kenepuru.

About you

Ability to take ownership accountability andresponsibility for the role.Intermediate Microsoft Office Computer skillsAbility to maintain patient and officeconfidentiality in line with the Privacy ActPrevious knowledge of patient management systemsis desirablePrevious experience in a health environment isdesirableIntegrity and fairness Interacting with people ProfessionalismCustomer Service ' including Front LineInternal and external customer focusedTime management Great listening skillsA good understanding of the English languageWorking at HealthNew Zealand Health New Zealand | Te Whatu Ora is'the weaving of wellness'.

Health New Zealand Health New Zealand | Te Whatu Ora is'the weaving of wellness'. We're dedicated to ensuring excellent healthcare forthe people of Aotearoa/New Zealand. Our people are at the heart ofeverything we do. Health New Zealand are committed to being good employers andhonouring our equal employment opportunity obligations. We embrace diversityand welcome application from all people, including all gender identities, ages,ethnicities, sexual orientations, and disability. A workforce that is diverseand inclusive means that we are better positioned to understand and service ourcommunity. We are pro-equity health organisation, with a particular focus onMāori, Pacific Peoples, and the Disability Community.