Outpatient Administrator - Booking Centre

Health New Zealand | Te Whatu Ora; Wellington; On-site; NZD 52,000 - 68,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking a patient-focused Front Desk/Administration role based in Wellington. You will manage registration, bookings, and receptionist duties across outpatient services, supporting referrals, scheduling, and central enquiry services.

Join a diverse team focused on high-quality patient care, equity, and continuous improvement. Prior experience in health settings and strong English communication are valued.

Qualifications

• Ownership and accountability for the role.
• Maintain patient and office confidentiality per Privacy Act.
• Familiarity with patient management systems desirable.
• Experience in a health environment desirable.
• Demonstrates integrity and fairness.

Responsibilities

• Provide patient-focused registration and booking service for patients, GPs and outpatients.
• Support Team Leader to design new processes and improvements.
• Handle front-line reception and general enquiry duties with quality customer service.
• Run an outbound reminder service to patients in the evenings where applicable.
• Assist across Booking Centre functions: Radiology schedulers, CMU schedulers, FoH.

Skills

Ownership

Confidentiality

Patient systems

Health experience

Interpersonal

Professionalism

Customer service

Time management

English proficiency

Job description

WE WILL ONLY ACCEPT APPLICATIONS FROM CURRENT HEALTH NEW ZELAND EMPLOYEES

Location: WellingtonHospital

Contract: Permanent - Full time

Health New Zealand | Te Whatu Ora isfirmly grounded in the principles of Te Tiriti o Waitangi and is dedicated toserving all New Zealanders. Through integration and collaboration, we'rebuilding a health system underpinned by partnership, equity, sustainability,whānau-centred care, and excellence.

About the Role

TheOutpatient Administration Team covers a wide range of key tasks ranging frommanaging all processes relating to registration, referral lists, creatingtemplates and scheduling of first specialist assessment including initialpatient contact. Providing a central patient enquiry service where patients canreschedule or cancel their appointments and seek general information abouttheir visit. Providing an outbound call reminding service to patients in theevenings as part of initiatives. Providing front line customerservice at the main atrium reception, providing quality, and customer focussedreception service to patients attending clinics, patient admissions or makingany type of enquiry.

The purpose of thisrole is to provide a patient focussed registration and booking service topatients, general practitioners and outpatients departments. Support the TeamLeader to design new processes and work with services on quality improvementinitiatives across the District Capital, Coast and Hutt Valley.

About theTeam/Service Location

Our team is one of diversity, fun,multi-cultural and hard working. We pride ourselves on the focus of the PatientJourney where two days are never the same. We are multi skilled which makes thediversity of our team unique. Service is within the Booking Centre, thatcovers, Radiology Schedulers/admin, Booking Centre schedulers, CMU schedulersand FoH. Main base is Capital Coast Wellington, required to work across otherssites if and when required, Hutt Valley and Kenepuru.

About you

• Ability to take ownership accountability andresponsibility for the role.
• Ability to maintain patient and officeconfidentiality in line with the Privacy Act
• Previous knowledge of patient management systemsis desirable
• Previous experience in a health environment isdesirable
• Integrity andfairness
• Interacting withpeople
• Professionalism
• Customer Service 'including Front Line
• Internal andexternal customer focused
• Time management
• A good understandingof the English language

Working at HealthNew Zealand

Health New Zealand | Te Whatu Ora is'the weaving of wellness'. We're dedicated to ensuring excellent healthcare forthe people of Aotearoa/New Zealand.

Our people are at the heartofeverything we do. Health New Zealand are committed to being good employers andhonouring our equal employment opportunity obligations. We embrace diversityand welcome application from all people, including all gender identities, ages,ethnicities, sexual orientations, and disability. A workforce that is diverseand inclusive means that we are better positioned to understand and service ourcommunity. We are pro-equity health organisation, with a particular focus onMāori, Pacific Peoples, and the Disability Community.

We will reviewapplications as received and may proceed with the recruitment process, beforethe closing date of this advertisement.

Job details

Job Reference:

Job Reference: SS184-26

Location:

North Island - Wellington - Wellington Central

Job type:

Job type: Permanent Full time

Expertise:

Non-clinical - Administration - Administration