Front of House Navigator

Health New Zealand | Te Whatu Ora; Dunedin; On-site; NZD 63,000 - 69,000; Full time

Job summary

Health New Zealand | Te Whatu Ora in Dunedin is seeking a Front of House Navigator to support the smooth operation of Outpatients and hospital buildings. You will staff front desks, greet patients and visitors, and help with wayfinding and service access.

The role emphasizes a welcoming, culturally safe experience and requires clerical experience, strong communication, and teamwork to assist arrivals and coordinate with clinical and operational teams.

Qualifications

• At least two years' clerical administration experience.
• Sound knowledge of office systems and patient-facing digital tools.
• Proficient in Microsoft Word, Excel, Teams and Outlook.
• Previous customer service, reception or front-facing public service experience.
• Ability to work well in a team and build positive working relationships.
• Basic knowledge of privacy obligations and handling of personal information.
• Strong written and verbal communication.

Responsibilities

• Staff Front of House desks across two locations.
• First point of contact for patients, whānau, visitors and external providers.
• Provide welcoming, practical, and timely support to orientate and access services.
• Assist arrivals, respond to enquiries, support wayfinding and patient flow.
• Coordinate and provide administrative support to clinical and operational teams.

Skills

Clerical experience

Office systems

MS Office

Customer service

Teamwork

Privacy knowledge

Written and verbal communication

Verbal communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Job description

• Salary Band between $63,337 - $68,901 p.a pro-rata + KiwiSaver

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Front of House Navigator will support the smooth operation of the New Dunedin Hospital Outpatients and Dunedin Hospital buildings by staffing Front of House desks across two locations. This role is the first point of contact for patients, whānau, visitors, and external providers, the role provides welcoming, practical and timely support that helps people orientate, access services, move through the hospital environment with confidence and ensure a professional and culturally safe experience.

The position will play an important part in creating a positive hospital experience while supporting clinical and operational teams. This includes assisting arrivals, responding to enquiries, supporting wayfinding, enablingefficient patient flow, and providing clear communication, coordination and administrative support.

About the Team/Service/ Location

Health New Zealand - Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

About you

Our ideal candidate will have:

• At least two years' clerical administration experience, with sound knowledge of office systems, patient-facing digital tools, and Microsoft Word, Excel, Teams and Outlook
• Previous customer service, reception or front-facing public service experience
• The ability to work well in a team and build positive working relationships and support others.
• Basic knowledge of privacy obligations, the Privacy Act and the Code of Health and Disability Services Consumers' Rights, with respectful handling of personal information
• Strong written and verbal communication

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Location

South Island - Otago - Dunedin