Patient Care Coordinator — Radiology & Bookings

Healthcare Holdings Ltd.; Christchurch; On-site; NZD 48,000 - 64,000; Full time

Benefits offered by this job

Great employee benefits

Job summary

Reform Radiology in Christchurch is seeking a Patient Care Coordinator to join our busy administration team and help provide an exceptional experience for patients from initial enquiry and booking through to onsite visit and reporting. This role covers reception, bookings and administration.

You will be organized, approachable and able to manage competing priorities while delivering professional, compassionate service to patients, referrers and colleagues.

Qualifications

• Experience in customer service, medical reception, healthcare administration or a contact-centre environment.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• Attention to detail and confidence with data and systems.

Responsibilities

• Coordinating patient appointments across imaging services and managing referral waitlists.
• Providing a welcoming and professional experience for patients and visitors.
• Ensuring patients have clear information about appointment preparation, costs and payment requirements.
• Managing referrals, funding information, invoicing and same-day payments.
• Responding to patient and referrer enquiries by phone and email.
• Working with radiologists, radiographers, sonographers and admin staff to support patient flow.
• Maintaining accurate patient information using COMRAD and other systems.
• Supporting the PCC team across reception and bookings.

Skills

Customer service

Medical reception

Healthcare administration

Time-management

Tools

COMRAD

Job description

Reform Radiology in Christchurch is seeking a Patient Care Coordinator to join our busy administration team and help provide an exceptional experience for patients from initial enquiry and booking through to onsite visit and reporting. This role covers reception, bookings and administration.

You will be organized, approachable and able to manage competing priorities while delivering professional, compassionate service to patients, referrers and colleagues.