Lead Patient Services Receptionist - Medical Imaging

Healthwise Personnel; Auckland; On-site; NZD 48,000 - 60,000; Full time

Job summary

Healthwise Personnel seeks an experienced Team Lead Receptionist for a well-established medical imaging practice in Auckland. This full-time, permanent role runs Monday to Friday, 9:00 am to 5:30 pm, focusing on patient service and smooth front-desk operations.

You will oversee daily reception tasks, mentor junior receptionists, manage bookings, respond to emails and calls, and ensure accurate patient records while maintaining confidentiality in a busy clinical environment.

Qualifications

• Previous reception/administration or customer service experience, ideally in healthcare.
• Excellent written and verbal communication skills.
• Ability to respond to emails and enquiries promptly and professionally.
• Strong experience managing bookings and appointments.
• Experience processing ACC claims and health insurance claims.

Responsibilities

• Manage patient bookings and appointments accurately.
• Respond promptly to emails, phone calls and inquiries.
• Maintain clear communication with patients, healthcare professionals and management.
• Welcome patients and provide friendly, professional service.
• Process ACC and Southern Cross health insurance claims accurately.
• Handle patient enquiries, feedback and concerns professionally and empathetically.
• Maintain accurate patient records and ensure confidentiality.
• Manage competing priorities effectively in a busy medical imaging environment.

Skills

Reception experience

Customer service

Healthcare setting

Communication skills

Appointment scheduling

Job description

Healthwise Personnel seeks an experienced Team Lead Receptionist for a well-established medical imaging practice in Auckland. This full-time, permanent role runs Monday to Friday, 9:00 am to 5:30 pm, focusing on patient service and smooth front-desk operations.

You will oversee daily reception tasks, mentor junior receptionists, manage bookings, respond to emails and calls, and ensure accurate patient records while maintaining confidentiality in a busy clinical environment.