Patient Access & Booking Coordinator

New Zealand Government; Southland; Vor Ort; NZD 77.000 - 80.000; Vollzeit

Zusammenfassung

Health New Zealand | Te Whatu Ora Southern is seeking a Service Booking Administrator in Southland to provide essential booking and administrative support in a busy clinical environment. You will manage referrals, appointments, waitlists and patient information to ensure timely access to care.

The role requires strong organisational skills, attention to detail and a patient-focused approach, with collaboration across clinical and administrative teams.

Qualifikationen

• At least two years' administrative experience.
• Minimum NCEA Level 2.
• Excellent computer skills: Word, Excel and Outlook.
• Strong literacy, numeracy and organisational skills.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities and work accurately within required timeframes.
• Strong patient and customer focus, with respectful communication with patients and whānau.
• Collaborative team player with initiative and accountability.
• Commitment to privacy and confidentiality when handling personal information.
• Understanding of Te Tiriti o Waitangi in practice.
• Experience in health sector advantageous.

Aufgaben

• Process referrals and ensure patient information and documents are complete and accurate.
• Book and coordinate patient appointments, tests and follow-up care.
• Manage waitlists and monitor patient progression within timeframes.
• Process appointment changes and communicate details to patients, GPs and stakeholders.
• Manage billing, invoices and credit notes for occupational testing and equipment loans.
• Maintain accurate patient information and update the patient administration system.
• Coordinate follow-up care, investigations, tests and scans as required.
• Respond to enquiries via phone and email from patients, whānau and colleagues.
• Provide cross-cover and support to other services during periods of leave or increased workload.
• Identify opportunities to improve services, systems and workflows.

Kenntnisse

Administrative experience

Microsoft Word

Microsoft Excel

Outlook

Communication skills

Organisational skills

Ausbildung

NCEA Level 2

Tools

MS Office

Jobbeschreibung

Health New Zealand | Te Whatu Ora Southern is seeking a Service Booking Administrator in Southland to provide essential booking and administrative support in a busy clinical environment. You will manage referrals, appointments, waitlists and patient information to ensure timely access to care.

The role requires strong organisational skills, attention to detail and a patient-focused approach, with collaboration across clinical and administrative teams.