Planned Care Coordinator — Patient Access & Waitlists

Canterbury District Health Board; Christchurch; On-site; NZD 60,000 - 76,000; Full time

Job summary

The Canterbury District Health Board invites applications for the Planned Care Administrator role at Christchurch Hospital. You will support scheduling and coordinating planned care for surgical and medical services, ensuring efficient patient bookings and waitlist management.

We are seeking a proactive administrator with strong organisational and communication skills, who can navigate electronic platforms and maintain high standards of data accuracy.

Qualifications

• Strong organisation, planning and time-management skills.
• Excellent customer service and interpersonal skills.
• Confidence using electronic platforms, including Microsoft Office, Teams, and Excel with intermediate to advanced proficiency.
• Strong attention to detail and the ability to maintain accurate records.
• The ability to work independently, meet deadlines and contribute positively to a team.
• Previous healthcare administration experience is advantageous.

Responsibilities

• Coordinating patient planned care activity.
• Enabling equity of access to care for all ethnic populations on our waitlists.
• Managing waiting lists in line with clinical priorities, ensuring patients with greatest need are prioritised.
• Maintaining accurate patient information and updating the SI PICS system.
• Monitoring clinic utilisation, managing cancellations and arranging booking changes.
• Liaising with patients, whānau and clinical teams to support effective service delivery.
• Responding to enquiries professionally and providing clear, helpful information.
• Maintaining confidentiality and ensuring processes meet Health NZ, MOH and local requirements.
• Supporting the achievement of planned care targets through effective administration and coordination.

Skills

Organisation

Time management

Customer service

Communication

Tools

Microsoft Office

Teams

Excel

SI PICS patient management system

Job description

The Canterbury District Health Board invites applications for the Planned Care Administrator role at Christchurch Hospital. You will support scheduling and coordinating planned care for surgical and medical services, ensuring efficient patient bookings and waitlist management.

We are seeking a proactive administrator with strong organisational and communication skills, who can navigate electronic platforms and maintain high standards of data accuracy.