Parts & Service Cadet: Customer Experience Leader

North Western Toyota; Lower Hutt; On-site; NZD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Supportive environment

Training provided

Career growth

Job summary

North Western Toyota in Lower Hutt is seeking a motivated Parts & Service Advisor Cadet to join our busy dealership team. You will work closely with experienced Advisors, bridging the gap between clients and our technicians to deliver a top customer experience.

We offer training, a supportive team culture and opportunities for long-term development within our company. This role is based in our Lower Hutt branch with on-site duties and a competitive salary plus incentives.

Qualifications

• Experience in hospitality, retail or customer-focused roles.
• Strong communication and interpersonal skills with a customer-centric mindset.
• Thrives in a fast-paced, high-pressure environment.
• Excellent organisational skills and attention to detail.
• Clean and current restricted or full driver’s license.

Responsibilities

• Greet customers and introduce staff, initiating the service process.
• Listen to customer needs and document repair orders.
• Liaise between clients and workshop technicians about status.
• Explain work performed and ensure customer is informed.
• Provide servicing recommendations and manage service bookings.
• Answer questions promptly and ensure a great customer experience.
• Assist with vehicle registration and re-licence processing.
• Support parts supply to technicians as required.

Skills

Customer service

Communication

Interpersonal

Organisational skills

Driver's license

Job description

North Western Toyota in Lower Hutt is seeking a motivated Parts & Service Advisor Cadet to join our busy dealership team. You will work closely with experienced Advisors, bridging the gap between clients and our technicians to deliver a top customer experience.

We offer training, a supportive team culture and opportunities for long-term development within our company. This role is based in our Lower Hutt branch with on-site duties and a competitive salary plus incentives.