Parts and Service Advisor Cadet

North Western Toyota; Lower Hutt; On-site; NZD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary + bonuses

Supportive environment

Training provided

Career growth

Job summary

North Western Toyota in Lower Hutt is seeking a motivated Parts & Service Advisor Cadet to join our busy dealership team. You will work closely with experienced Advisors, bridging the gap between clients and our technicians to deliver a top customer experience.

We offer training, a supportive team culture and opportunities for long-term development within our company. This role is based in our Lower Hutt branch with on-site duties and a competitive salary plus incentives.

Qualifications

• Experience in hospitality, retail or customer-focused roles.
• Strong communication and interpersonal skills with a customer-centric mindset.
• Thrives in a fast-paced, high-pressure environment.
• Excellent organisational skills and attention to detail.
• Clean and current restricted or full driver’s license.

Responsibilities

• Greet customers and introduce staff, initiating the service process.
• Listen to customer needs and document repair orders.
• Liaise between clients and workshop technicians about status.
• Explain work performed and ensure customer is informed.
• Provide servicing recommendations and manage service bookings.
• Answer questions promptly and ensure a great customer experience.
• Assist with vehicle registration and re-licence processing.
• Support parts supply to technicians as required.

Skills

Customer service

Communication

Interpersonal

Organisational skills

Driver's license

Job description

• Full Time
• Application Closes 04 Dec 2026
• Wellington - Lower Hutt
• Customer Service Representative

We are seeking a motivated and enthusiastic Parts & Service Advisor Cadet to join our busy dealership team. As a cadet you will work closely with our experienced Parts and Service Advisors as the face of our service department. You will help bridge the gap between our clients and our expert Technicians.

We're looking for an individual who is enthusiastic about building confidence in customer interaction, and a passion for customer service and hospitality. Customers and customer interactions are the most important part of our business, and you would learn what's needed to be at the forefront of our Customer Experience every day!

The Position

• Based in our Lower Hutt Branch
• Customer Greeting: Welcoming customers, introducing them to the required staff and initiating the service process, ensuring they feel valued.
• Consultation: Listening to customer needs, conducting vehicle walk-arounds, and accurately documenting customer repair orders.
• Liaison: Communicating effectively between clients and workshop technicians regarding vehicle repair status to ensure our customers are fully informed throughout the duration of their visit.
• Customer Experience: Ensuring all vehicles are returned to customers in top condition, explaining work performed with a customer centric outlook.
• Sales & Scheduling: Recommending necessary servicing requirements, providing accurate cost/time estimates, and managing service bookings.
• Responding to all customer questions and enquires in a timely manner and ensure the customer is well informed throughout the entire process.
• Providing a great customer experience and being a role model for exceptional customer service at all times.
• Carrying out adhoc dealership administration tasks including vehicle registration and re licence processing.
• Assisting technicians with parts as required

What We Are Looking For

• Experience in a hospitality, retail or other customer-focused role is preferred but not required
• Strong communication and interpersonal skills combined with a customer centric mindset
• Ability to thrive in a fast-paced, high-pressure environment
• Excellent organisational skills and attention to detail
• Clean and current restricted or full driver’s license

What We Offer

• Competitive salary + bonuses & incentives
• Supportive environment: a friendly, professional, and team-focused culture
• Internal & external training provided
• Growth: Excellent long-term development and career prospects within our company

We look forward to hearing from you!

Applications close 4 December 2026. Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

• Full Time
• Application Closes 04 Dec 2026
• Wellington - Lower Hutt
• OnSite