Service Advisor

Albany Toyota; Palmerston North; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

On-going induction and training

Job summary

Manawatu Toyota in Palmerston North is seeking a friendly and professional Customer Service Representative to join our service team. You will help ensure vehicles are serviced on time, communicate effectively with customers, and support the invoicing process to keep the workshop and administration running smoothly.

You will thrive in a fast-paced environment, handle busy periods with confidence, and bring a positive attitude.

Qualifications

• Customer-facing role experience preferred.
• Ability to stay calm under pressure and manage multiple tasks.

Responsibilities

• Work alongside workshop to keep service flow on track.
• Explain vehicle servicing needs to customers clearly and professionally.
• Ensure invoicing of jobs is organised and accurate.

Skills

Customer focus

Multitasking

Numeracy

Computer literacy

Driver's license

Job description

• Full Time
• Application Closes 15 Nov 2026
• Manawatu - Palmerston North
• Customer Service Representative

Manawatu Toyota in Palmerston North require an additional, positive-people-person to join our Service Team!

Are you keen to join our fantastic company (Manawatu & TRC Toyota) and kick start, or maybe progress your existing career in the automotive world?

In a nutshell your role would involve working alongside our workshop to ensure all customers vehicles are serviced on time, keeping the flow of work going, understanding what vehicles needs are for servicing and talking with our customers about their vehicles. The main focus here is being friendly, professional and ensuring each customer has an exceptional experience with us.

Another key part of this role is being responsible for ensuring the invoicing of jobs is organised and accurate.

At times, this can be a fast-paced environment, so you’ll need to be able to work under pressure, multi-task and have some fortitude.

We are looking for someone who will fit into our awesome team, can follow process, have a good sense of humour and a clean, full driver's licence with the ability to confidently drive both manual and automatic vehicles. There's a lot to learn, however you will be provided with on-going induction and training.

• I’m extremely customer focused and have a genuine desire to constantly provide every customer with exceptional service every day.
• I have loads of energy, motivation and a solid work ethic.
• I can follow processes, have great written and numerical skills, can navigate my way around a computer and pick up new systems with confidence.
• I can handle busy times/days and love being on the go.
• I really enjoy learning and developing.

Nailed them all? This role sound like a bit of you? Why not experience a company proud to be committed to our local community, equal opportunity and supporting individuals from all walks of life - we celebrate diversity. We also support initiatives and programmes that look after our planet.