Part-Time Student Housing Coordinator (Front Desk & Leasing)

JobAdder Operations Pty; Auckland; Remote; NZD 34,000 - 49,000; Part time

Job summary

UniLodge Auckland is seeking a Part-time Customer Service Coordinator to support front desk reception, property management and student leasing at UniLodge Wellesley Apartments and UniLodge Student Living Auckland. The role travels between two sites and operates on a 30-hour per week rotating Monday–Friday roster.

You will assist with customer service, administration and reporting, while ensuring a positive resident experience and coordinating with facilities, maintenance and security teams.

Qualifications

• Resilient, motivated and hands on
• Has a genuine focus and passion in delivering outstanding customer service and having a "we care" approach
• Good computer, written and verbal communication skills are essential
• Background in hospitality would be advantageous
• Experience in a University Environment (desirable)
• Experience with property management systems (highly regarded)
• Be culturally aware and have an understanding of different cultures
• Police Vetting (must be willing to obtain)

Responsibilities

• Operate the day-to-day front desk reception area
• Assist with the ongoing property management of our student apartments
• Undertaking administration and reporting tasks for the property
• Handling leasing duties and facilitate rent arrears collection
• Conduct room inspections
• Assist residents with enquiries related to their residency, studies, general needs and overall wellbeing
• Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.
• Be an active member of the emergency response team during shift times
• Creating a friendly environment and delivering a positive resident experience
• Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing
• Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed
• Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.)

Job description

UniLodge Auckland is seeking a Part-time Customer Service Coordinator to support front desk reception, property management and student leasing at UniLodge Wellesley Apartments and UniLodge Student Living Auckland. The role travels between two sites and operates on a 30-hour per week rotating Monday–Friday roster.

You will assist with customer service, administration and reporting, while ensuring a positive resident experience and coordinating with facilities, maintenance and security teams.