Customer Service Manager

UniLodge Living Group; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

UniLodge Auckland Central is seeking a Front Office Supervisor (Customer Service Manager) to lead a small operations team across daily property operations, maintenance co-ordination, and leasing activities for student apartments.

Based in Auckland, this full-time role focuses on delivering outstanding guest experiences, building strong stakeholder relationships, and contributing to the property’s financial performance in collaboration with the General Manager.

Qualifications

• Previous leadership experience in the accommodation industry.
• Experience with leasing and property management (highly regarded).
• Highly developed interpersonal skills with the ability to problem solve & manage conflict.
• A focus on service and quality with the passion to deliver outstanding experiences.
• NZ Police Vetting (required).

Responsibilities

• Manage the day-to-day administrative operations.
• Manage and develop a team of high-performing staff.
• Build and maintain relationships with each key stakeholder group (investors and key learning institutions).
• Working with the Leasing Agent in relation to leasing.
• Ongoing management of the apartments including inspections and maintenance requests.
• Work with General Manager to ensure fluid and positive communication with residents, and associated stakeholders.
• Maintain the property to the highest level of cleanliness and presentation.
• Prepare and provide any reports for senior management as requested.
• Be an active member of the emergency response team during shift times.

Skills

Leadership experience

Interpersonal skills

Problem solving

Conflict management

Service excellence

NZ Police Vetting

Job description

• Manage your own Customer Service team
• Join our growing company!
• Based in Auckland

We are seeking a full-time Front Office Supervisor (referred to as Customer Service Manager internally) to join our team at UniLodge Auckland Central. You will be responsible for managing a small operations team, working together to manage daily operations, oversight of the maintenance program and leasing of our student apartments.

About The Role

• Full-time position - 40 hours per week across Monday to Sunday
• Manage the day-to-day administrative operations
• Manage and develop a team of high-performing staff
• Build and maintain relationships with each key stakeholder group (investors and key learning institutions)
• Working with the Leasing Agent in relation to leasing
• Ongoing management of the apartments including inspections and maintenance requests
• Working alongside the General Manager on the property’s day to day financial performance. Work with General Manager to ensure fluid and positive communication with residents, and associated stakeholders.
• Maintain the property to the highest level of cleanliness and presentation
• Prepare and provide any reports for senior management as requested
• Be an active member of the emergency response team during shift times

ABOUT YOU

• Previous leadership experience in the accommodation industry
• Experience with leasing and property management (highly regarded)
• Highly developed interpersonal skills with the ability to problem solve & manage conflict
• A focus on service and quality with the passion to deliver outstanding experiences
• NZ Police Vetting (required)

WHY UNILODGE

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Living Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.

UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.

• All final applicants for this position will be required to provide evidence of a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.