Student Housing Operations Lead

UniLodge Living Group; Auckland; On-site; NZD 60,000 - 80,000; Full time

Job summary

UniLodge Auckland Central is seeking a Front Office Supervisor (Customer Service Manager) to lead a small operations team across daily property operations, maintenance co-ordination, and leasing activities for student apartments.

Based in Auckland, this full-time role focuses on delivering outstanding guest experiences, building strong stakeholder relationships, and contributing to the property’s financial performance in collaboration with the General Manager.

Qualifications

• Previous leadership experience in the accommodation industry.
• Experience with leasing and property management (highly regarded).
• Highly developed interpersonal skills with the ability to problem solve & manage conflict.
• A focus on service and quality with the passion to deliver outstanding experiences.
• NZ Police Vetting (required).

Responsibilities

• Manage the day-to-day administrative operations.
• Manage and develop a team of high-performing staff.
• Build and maintain relationships with each key stakeholder group (investors and key learning institutions).
• Working with the Leasing Agent in relation to leasing.
• Ongoing management of the apartments including inspections and maintenance requests.
• Work with General Manager to ensure fluid and positive communication with residents, and associated stakeholders.
• Maintain the property to the highest level of cleanliness and presentation.
• Prepare and provide any reports for senior management as requested.
• Be an active member of the emergency response team during shift times.

Skills

Leadership experience

Interpersonal skills

Problem solving

Conflict management

Service excellence

NZ Police Vetting

Job description

UniLodge Auckland Central is seeking a Front Office Supervisor (Customer Service Manager) to lead a small operations team across daily property operations, maintenance co-ordination, and leasing activities for student apartments.

Based in Auckland, this full-time role focuses on delivering outstanding guest experiences, building strong stakeholder relationships, and contributing to the property’s financial performance in collaboration with the General Manager.