Customer Service Coordinator

UniLodge Living Group; Auckland; On-site; NZD 123,000 - 162,000; Part time

Benefits offered by this job

Employee assistance program

Study and parental leave

Job summary

UniLodge Living Group is seeking a Part-Time Customer Service Coordinator to support front desk reception, property management tasks, and leasing for UniLodge Wellesley Apartments and UniLodge Student Living Auckland. The role requires travel between two sites as needed and offers a friendly, learning-focused environment.

Based in Auckland, the position combines customer service with admin and property operations, with a Monday–Friday rotating roster for 30 hours per week.

Qualifications

• Must deliver outstanding customer service with a 'we care' approach.
• Good written and verbal communication skills are essential.
• Background in hospitality would be advantageous.

Responsibilities

• Operate day-to-day front desk reception.
• Assist with property management tasks at two sites.
• Undertake administration and reporting for the property.
• Handle leasing duties and rent arrears collection.
• Conduct room inspections and assist residents.

Skills

Customer service

Communication skills

Hospitality background

Computer skills

Cultural awareness

Police vetting

Property management software

Tools

Property management software

Job description

Job Overview

Permanent Part Time position - 30 hours per week. Join a company culture focused on fun! Based at UniLodge Wellesley Apartment, Auckland.

About the Role

We are seeking a Part-Time Customer Service Coordinator to assist with customer service, property management tasks, administration and assisting with the leasing of our student apartments at UniLodge Wellesley Apartments and UniLodge Student Living Auckland. While this position will be based at UniLodge Wellesley Apartments, the Customer Service Coordinator position will assist with both sites as mentioned above and will be required to travel between both sites as and when required.

This role is a unique mix of front office reception, property management, and customer service and will give you a great opportunity to learn new skills in a supported learning environment.

Permanent Part-time, 30 hours per week across a Monday to Friday rotating roster.

• Operate the day-to-day front desk reception area
• Assist with the ongoing property management of our student apartments
• Undertaking administration and reporting tasks for the property
• Handling leasing duties and facilitate rent arrears collection
• Conduct room inspections
• Assist residents with enquiries related to their residency, studies, general needs and overall well-being
• Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.
• Be an active member of the emergency response team during shift times

Other Responsibilities

• Creating a friendly environment and delivering a positive resident experience.
• Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing,
• Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed, and
• Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.).

About You

• Resilient, motivated and hands on
• Has a genuine focus and passion in delivering outstanding customer service and having a "we care" approach
• Good computer, written and verbal communication skills are essential
• Background in hospitality would be advantageous
• Experience in a University Environment (desirable)
• Experience with property management systems (highly regarded)
• Be culturally aware and have an understanding of different cultures
• Police Vetting (must be willing to obtain)

Why UniLodge

UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities. Our Canterbury portfolio is an exciting place to be, with 2300 under management now, with another 1000 in the pipeline within the next 5 years.

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.

Additional Requirements

• All final applicants for this position will be required to provide evidence of a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.