Student Hall Reception & Admin Coordinator

CGR Services; Christchurch; On-site; NZD 42,000 - 54,000; Full time

Job summary

UniLodge Living Group in Christchurch is seeking a friendly Customer Service Coordinator for the Tupuānuku hall of residence on a fixed-term basis.

In this busy frontline role you will greet residents, manage reception, handle enquiries by phone/email, and support administration to keep the hall running smoothly.

The position offers Monday to Friday, 7.00 am to 3.30 pm, with an early start and afternoon free, and you will work with a collaborative team to ensure a positive resident experience.

Qualifications

• 2+ years working experience in customer service, reception, administration or a similar frontline role.
• Strong organisation skills and attention to detail.
• Clear and confident written and verbal communication.
• The ability to build positive relationships with people from different cultures and backgrounds.
• Confidence managing competing priorities in a busy environment.
• Good judgement, discretion and an understanding of confidentiality.
• Experience using Microsoft Office and other digital systems.
• The ability to work independently while contributing to a supportive team.

Responsibilities

• Provide friendly and professional service at the hall reception
• Respond to resident, whānau and visitor inquiries in person, by phone and by email
• Support residents with inquiries about their accommodation and general needs
• Complete property administration, reporting and record keeping
• Process financial transactions, purchasing and account-related administration
• Assist with room bookings, allocations and accommodation records
• Manage keys, access cards, mail and other reception services
• Support facilities management functions for the hall
• Conduct tours for prospective residents
• Support general property operations and contribute to a positive resident experience

Skills

Customer service

Reception

Administration

Communication

Organisation

Confidentiality

MS Office

Teamwork

Tools

Databases

Job description

UniLodge Living Group in Christchurch is seeking a friendly Customer Service Coordinator for the Tupuānuku hall of residence on a fixed-term basis.

In this busy frontline role you will greet residents, manage reception, handle enquiries by phone/email, and support administration to keep the hall running smoothly.

The position offers Monday to Friday, 7.00 am to 3.30 pm, with an early start and afternoon free, and you will work with a collaborative team to ensure a positive resident experience.