Customer Service Coordinator

JobAdder Operations Pty; Auckland; Remote; NZD 34,000 - 49,000; Part time

Job summary

UniLodge Auckland is seeking a Part-time Customer Service Coordinator to support front desk reception, property management and student leasing at UniLodge Wellesley Apartments and UniLodge Student Living Auckland. The role travels between two sites and operates on a 30-hour per week rotating Monday–Friday roster.

You will assist with customer service, administration and reporting, while ensuring a positive resident experience and coordinating with facilities, maintenance and security teams.

Qualifications

• Resilient, motivated and hands on
• Has a genuine focus and passion in delivering outstanding customer service and having a "we care" approach
• Good computer, written and verbal communication skills are essential
• Background in hospitality would be advantageous
• Experience in a University Environment (desirable)
• Experience with property management systems (highly regarded)
• Be culturally aware and have an understanding of different cultures
• Police Vetting (must be willing to obtain)

Responsibilities

• Operate the day-to-day front desk reception area
• Assist with the ongoing property management of our student apartments
• Undertaking administration and reporting tasks for the property
• Handling leasing duties and facilitate rent arrears collection
• Conduct room inspections
• Assist residents with enquiries related to their residency, studies, general needs and overall wellbeing
• Liaise with third parties regarding building facilities management including maintenance, contract cleaners, security etc.
• Be an active member of the emergency response team during shift times
• Creating a friendly environment and delivering a positive resident experience
• Assist with a range of enquiries related to student residency, studies, general needs, and overall wellbeing
• Taking the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed
• Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.)

Job description

Customer Service Coordinator l Part Time l Student Accommodation l Customer Service & Assist Property Management l Auckland, NZ

22nd September, 2026

• PermanentPart Time position - 30 hours per week
• Join a company culture focused on fun!
• Based atUniLodgeWellesley Apartment, Auckland.

We areseeking aPart-TimeCustomer Service Coordinator toassistwith customer service, property management tasks, administration and assisting with the leasing of our student apartments atUniLodge Wellesley Apartments and UniLodge Student LivingAuckland.While this position will be based at UniLodge Wellesley Apartments, the Customer Service Coordinator position willassistwith both sites as mentioned above and will be requiredto travel between both sites as and whenrequired.

This role is a unique mix of front office reception, property management, and customer service and will give youa great opportunityto learn new skills in a supported learning environment.

ABOUT THE ROLE

• Permanent Part-time,30hours per week across a Monday toFriday rotating roster.
• Operate the day-to-day front desk reception area
• Assistwith the ongoing property management of our student apartments
• Undertaking administration and reporting tasks for the property
• Handling leasing duties andfacilitaterent arrears collection
• Conduct room inspections
• Assistresidents with enquiries related to their residency, studies, generalneedsand overall well-being
• Liaise with third partiesregardingbuilding facilities management including maintenance, contract cleaners, security etc.
• Be an active member of the emergency response team during shift times

Other responsibilities may include, but not be limited to:

• Creating a friendly environment and delivering a positive resident experience.
• Assistwith a range of enquiries related to student residency, studies, general needs, and overall wellbeing,
• Taking the initiative tomonitorand report concerns and/or issues relating to resident safety and wellbeing and escalating as needed, and
• Coordinating and execute administrative duties (including incoming and outgoing mail, filing, etc.).

ABOUT YOU

• Resilient, motivated and hands on
• Has a genuine focus and passion in delivering outstanding customer service and having a "we care" approach
• Good computer, written and verbal communication skills are essential
• Background in hospitality would beadvantageous
• Experience in a University Environment (desirable)
• Experience with property management systems (highly regarded)
• Be culturally aware andhave an understanding ofdifferent cultures
• Police Vetting (must be willing to obtain)

WHY UNILODGE

UniLodgespecialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities. Our Canterbury portfolio is an exciting place to be, with 2300 under management now, with another 1000 in the pipeline within the next 5 years.

Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employeeassistanceprogram (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.

UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. ***All final applicants for this position willbe requiredto provide evidence of a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.