Part-Time Customer Service & Parcels Specialist

New Zealand Post; Gisborne; On-site; NZD 32,000 - 46,000; Part time

Job summary

New Zealand Post in Gisborne is seeking on-call Customer Service Representatives to support customers with inquiries, bill payments, and parcel shipments. The role involves some heavy lifting, interacting with people face-to-face, by phone and email, and working Monday to Friday 1pm-5pm and Saturdays 8am-10am.

You'll be part of a values-driven, safety-conscious team delivering reliable postal services while helping grow local businesses and connect whānau across Aotearoa.

Qualifications

• Be available to work Monday to Friday 1pm-5pm and Saturdays 8am-10am.
• Strong problem solving skills and ability to think on the fly.
• Administration and data entry skills.

Responsibilities

• Deliver an exceptional level of service to manage inquiries, requests or concerns from customers.
• Champion products and services, such as bill payment and parcel sending.
• Process mail and scan freight; assist with loading/unloading as required.
• Interact with people face to face, by phone and email.

Skills

Problem solving

Administration

Data entry

Customer interaction

Job description

New Zealand Post in Gisborne is seeking on-call Customer Service Representatives to support customers with inquiries, bill payments, and parcel shipments. The role involves some heavy lifting, interacting with people face-to-face, by phone and email, and working Monday to Friday 1pm-5pm and Saturdays 8am-10am.

You'll be part of a values-driven, safety-conscious team delivering reliable postal services while helping grow local businesses and connect whānau across Aotearoa.