On-Call Customer Service Rep: Problem-Solver & Connector

New Zealand Post; Palmerston North; Hybrid; NZD 32,000 - 46,000; Part time

Benefits offered by this job

Learning and development opportunities

Values-driven organisation

Safe work environment

Stable government owned agency

Job summary

New Zealand Post in Palmerston North seeks an On-Call Customer Service Representative to handle customer inquiries by phone and email, manage freight issues, and support storefront operations. You will be on your feet most shifts, lifting up to 25 kg, and may be called in for illness or peak periods.

Join a lively, values-driven team at a government-owned agency that supports career development and a safe, stable work environment. Availability Monday–Saturday, with specific on-call windows.

Qualifications

• Be available to work on call across specified days and times.
• Willingness and ability to lift up to 25 kg during shifts.
• Strong problem solving and quick thinking abilities.
• Accurate data entry and administration skills.
• Comfortable interacting with customers face to face, on phone and by email.

Responsibilities

• Handle inquiries and requests from customers via email and phone.
• Manage damaged and undelivered freight items and coordinate with delivery partners.
• Perform administrative tasks to keep the site running smoothly.
• Contribute to a busy retail branch’s daily operations.

Skills

On-call availability

Physical fitness

Problem solving

Data entry

Communication

Job description

New Zealand Post in Palmerston North seeks an On-Call Customer Service Representative to handle customer inquiries by phone and email, manage freight issues, and support storefront operations. You will be on your feet most shifts, lifting up to 25 kg, and may be called in for illness or peak periods.

Join a lively, values-driven team at a government-owned agency that supports career development and a safe, stable work environment. Availability Monday–Saturday, with specific on-call windows.