Customer Service Representative On Call

New Zealand Post; Palmerston North; Hybrid; NZD 32,000 - 46,000; Part time

Benefits offered by this job

Learning and development opportunities

Values-driven organisation

Safe work environment

Stable government owned agency

Job summary

New Zealand Post in Palmerston North seeks an On-Call Customer Service Representative to handle customer inquiries by phone and email, manage freight issues, and support storefront operations. You will be on your feet most shifts, lifting up to 25 kg, and may be called in for illness or peak periods.

Join a lively, values-driven team at a government-owned agency that supports career development and a safe, stable work environment. Availability Monday–Saturday, with specific on-call windows.

Qualifications

• Be available to work on call across specified days and times.
• Willingness and ability to lift up to 25 kg during shifts.
• Strong problem solving and quick thinking abilities.
• Accurate data entry and administration skills.
• Comfortable interacting with customers face to face, on phone and by email.

Responsibilities

• Handle inquiries and requests from customers via email and phone.
• Manage damaged and undelivered freight items and coordinate with delivery partners.
• Perform administrative tasks to keep the site running smoothly.
• Contribute to a busy retail branch’s daily operations.

Skills

On-call availability

Physical fitness

Problem solving

Data entry

Communication

Job description

Customer Service Representative On-Call | Palmerston North $28.20 per hour

On Call - work as and when required across Monday to Saturday

232 Ruahine Street, Roslyn, Palmerston North

Imagine a job where you can help Kiwi businesses grow, connect whānau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like a story you'd like to be a part of, join our vibrant NZ Post team.

Kōrero mō te tūranga - About the role

Working at our Palmerston North - Terrace End Retail Branch,our Customer Service Representatives deliver an exceptional level of service to manage inquiries, requests or concerns from customers via email and phone. You'll deal with damaged and undelivered freight items, connect with customers and delivery partners, and manage the administration involved with keeping this busy site humming! This role will keep you fit as you will be lifting freight up to 25kgs and be on your feet for the whole shift. Each day is busy and varied and will see you developing your problem-solving skills.

Our On Call Customer Service Representatives are an essential part of our business as we call on them to assist us as and when required. You might be called in to cover illness, extended leave or help us our during our peak delivery periods. It's a great way to balance work and lifestyle! On Call availability: between Monday to Friday 8:30am-5:45pm & Saturday 8:30am-12:15pm

We're a lively bunch, with a diverse set of skills, but we all share one common goal - to contribute to contribute to the growth and prosperity of our beautiful Aotearoa.

https://youtu.be/vg91ZLxIS0E

He Aha Te Pai - What you'll love about us!

• Learning and development opportunities to help support your career goals
• A value's driven organisation that supports and respects its employees
• A safe and secure work environment
• A stable government owned agency who isn't going anywhere!

Mōu - About you

• Be available to work on call - as and when required
• Be comfortable lifting 25kgs - you will be on your feet for the whole shift!
• Have reliable transport to get to work on short notice
• Problem solving skills - can you think on the fly and find the best outcomes?
• Administration and data entry skills
• Confidence to interact with people from all backgrounds face to face, phone and email

NZ Post proudly stands as a Gold Supporter of Pride Pledge - because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.

All applicants will be required to provide proof of their eligibility to work in NewZealand. Any appointment will be subject to a satisfactory drug test and security check.

NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you- Stronger together- Deliver the best.