Customer Service Representative

New Zealand Post; Gisborne; On-site; NZD 32,000 - 46,000; Part time

Job summary

New Zealand Post in Gisborne is seeking on-call Customer Service Representatives to support customers with inquiries, bill payments, and parcel shipments. The role involves some heavy lifting, interacting with people face-to-face, by phone and email, and working Monday to Friday 1pm-5pm and Saturdays 8am-10am.

You'll be part of a values-driven, safety-conscious team delivering reliable postal services while helping grow local businesses and connect whānau across Aotearoa.

Qualifications

• Be available to work Monday to Friday 1pm-5pm and Saturdays 8am-10am.
• Strong problem solving skills and ability to think on the fly.
• Administration and data entry skills.

Responsibilities

• Deliver an exceptional level of service to manage inquiries, requests or concerns from customers.
• Champion products and services, such as bill payment and parcel sending.
• Process mail and scan freight; assist with loading/unloading as required.
• Interact with people face to face, by phone and email.

Skills

Problem solving

Administration

Data entry

Customer interaction

Job description

$28.20phr paid fortnightlyMon‑Fri 1pm‑5pm and Saturdays 8am‑10amGisborne

Imagine a job where you can help Kiwi businesses grow, connect whānau across the world, uplift communities, and spread joy, all in a day's work. Well, are you up for it? If that sounds like astoryyou'dlike to be a part of, join our vibrant NZ Post team.

Kōreromōtetūranga- About the role

Our Customer Service Representativees deliver an exceptional level of service to manage inquiries, requests or concerns from customers. You'll champion our products and services, such as bill payment, NZTA transactions and assist with sending parcels across New Zeland and the world. As an NZ Post expert, you'll provide suggestions and access inform..ation for our customers. You'll process mail, scan freight and small packages from our couriers, so some heavy lifting will be required.Each day is busy and varied and will see you developing your problem-solving skills. We're a lively bunch, with a diverse set of skills, but we all share one common goal - to contribute to contribute to the growth and prosperity of our beautiful Aotearoa.

OurOn CallCustomer Service Representatives are an essential part of our business as we call on them toassistus as and when required.You might be called in to cover illness, extended leave or help us our during our peak delivery periods.It'sa great wayto balance work and lifestyle!We'rea lively bunch, with a diverse set of skills, but we all share one common goal - to contribute to contribute to the growth and prosperity of our beautiful Aotearoa.

https://youtu.be/vg91ZLxIS0E

Ready to be a part of that story?Let'sgo!

He Aha Te Pai - Whatyou'lllove about us!

• Learning and development opportunities to help support your career goals
• A value's driven organisation that supports and respects its employees
• A safe and secure work environment
• A stable government owned agency whoisn'tgoing anywhere!

Mōu- About you

• Be available to work Monday to Friday 1pm-5pm and Saturdays 8am-10am
• Problem solving skills - can you think on the fly and find the best outcomes?
• Administration and data entry skills
• Confidence to interact with people from all backgrounds face to face,phoneand email

NZ Post proudly stands as a Gold Supporter of Pride Pledge - because building an inclusive workplace where everyone can bring their authentic self to work is core to who we are.

All applicants willbe requiredto provide proof of their eligibility to work in New Zealand. Any appointment will be subject to a satisfactory drug test and security check.

NZ Post is a values-based organisation and the behaviours and attitudes that will underpin our culture and future success are: Bring the real you- Stronger together- Deliver the best.