Part-Time Banking Customer Specialist (Weekdays)

ASB Bank; Whanganui; On-site; NZD 32,000 - 34,000; Part time

Job summary

ASB Bank in Whanganui is seeking a Customer Specialist for a permanent part-time role, Monday to Friday, 8:15am to 2:30pm. You’ll greet customers, understand their needs and provide simple banking solutions, guiding them to digital tools where helpful.

You’ll help customers navigate everyday banking with care, build relationships and work with a supportive team. No banking experience is required; strong customer service and communication skills are key, plus a willingness to learn.

Qualifications

• Strong customer service experience and excellent communication skills.
• Comfortable using digital tools and helping customers navigate online banking.
• Proactive, positive and customer-focused approach.
• Able to listen, ask questions and identify what matters to the customer.

Responsibilities

• Be the first point of contact for customers at the branch.
• Understand customer needs and provide simple, effective banking solutions.
• Guide customers to ASB’s digital and self-service tools.
• Refer more complex needs to the appropriate specialist.

Skills

Customer service

Communication skills

Digital literacy

Problem solving

Team player

Active listening

Learner mindset

Job description

ASB Bank in Whanganui is seeking a Customer Specialist for a permanent part-time role, Monday to Friday, 8:15am to 2:30pm. You’ll greet customers, understand their needs and provide simple banking solutions, guiding them to digital tools where helpful.

You’ll help customers navigate everyday banking with care, build relationships and work with a supportive team. No banking experience is required; strong customer service and communication skills are key, plus a willingness to learn.