Part-Time Banking Customer Care Specialist

Westpac; Henderson-Massey; On-site; NZD 30,000 - 39,000; Part time

Benefits offered by this job

Annual leave 4w

Wellbeing leave 5d

Optional extra leave up to 4w

Banking benefits

Insurance discounts

Superannuation

Career growth

Parental leave

School holiday subsidy

Community programs

Job summary

Westpac WestCity branch in Waitakere seeks a Part-time Customer Service Representative. You’ll help customers with everyday banking, resolve issues like card disputes, and guide them through digital tools. The role suits someone who loves people, is curious, and thrives in a busy retail banking environment.

Join a team that values service, safety, and growth, with a flexible 30-hour week schedule and opportunities to learn in a supportive setting.

Qualifications

• Background in customer service or administration or similar role.
• Comfort with digital tools and guiding customers through them.
• Ability to stay calm and solutions-focused in busy times.

Responsibilities

• Assist customers with online banking access and transactions.
• Support customers through card disputes and regulatory questions.
• Guide customers to appropriate digital tools and self-service options.

Skills

Customer service

Communication

Digital literacy

Problem solving

Multitasking

Mandarin/Cantonese (preferred)

Tools

MS Office/online banking tools

Job description

Westpac WestCity branch in Waitakere seeks a Part-time Customer Service Representative. You’ll help customers with everyday banking, resolve issues like card disputes, and guide them through digital tools. The role suits someone who loves people, is curious, and thrives in a busy retail banking environment.

Join a team that values service, safety, and growth, with a flexible 30-hour week schedule and opportunities to learn in a supportive setting.