Card Services Agent – Customer Care (Rotational, FT)

Westpac New Zealand; New Zealand; On-site; NZD 55,000 - 70,000; Full time

Job summary

Westpac New Zealand in Auckland City is seeking a Customer Service Representative for the Cards operation. You will handle inbound and outbound calls, resolving credit/debit card enquiries with empathy and accuracy.

A fast-paced digital environment requires quick thinking, a can-do attitude, and excellent communication to deliver a world-class service. Comprehensive training and ongoing development support your growth within the organisation, with a 7-day roster and 37.5 hours per week.

Qualifications

• Experience handling customer inquiries and resolving issues.
• Clear, effective communication and rapport-building skills.
• Comfort with digital platforms and learning new tools quickly.
• Ability to stay calm under pressure and adapt to change.
• Enthusiasm for helping customers and proactive problem solving.

Responsibilities

• Provide outstanding phone support to customers for card enquiries via inbound and outbound calls.
• Deliver solution-focused service to enhance customer satisfaction and business success.
• Create a world-class experience by being empathetic, trusted, and knowledgeable.
• Contribute to a growth-minded team and assist in shaping the future of banking.

Skills

Customer service

Communication

Tech-savviness

Resilience

Positive attitude

Start within 4 weeks

Job description

Westpac New Zealand in Auckland City is seeking a Customer Service Representative for the Cards operation. You will handle inbound and outbound calls, resolving credit/debit card enquiries with empathy and accuracy.

A fast-paced digital environment requires quick thinking, a can-do attitude, and excellent communication to deliver a world-class service. Comprehensive training and ongoing development support your growth within the organisation, with a 7-day roster and 37.5 hours per week.