Part-Time Banking Support Specialist (Gisborne)

Westpac New Zealand Limited; Gisborne; Hybrid; NZD 40,000 - 56,000; Part time

Benefits offered by this job

4 weeks standard holiday

Wellbeing leave

Purchased leave options

Banking benefits and insurance

Parental leave options

School holiday subsidy

Community programs

Job summary

Westpac New Zealand Limited in Gisborne is seeking a Part-time Customer Service Representative for 22.5 hours per week (Tue/Wed/Thu, 8:30am–5:00pm). You will be the friendly face/voice helping customers with online banking, card issues, and regulatory guidance to build better futures for our communities.

You will bring a genuine love for helping people, digital confidence, and a desire to grow your career with a supportive team and a range of benefits.

Qualifications

• Background in customer service or administration is required.
• Confidence using digital tools and guiding customers through them.
• Ability to juggle multiple priorities while staying calm and focused.
• Understanding of financial services or compliance is desirable.

Responsibilities

• Assist customers with everyday banking needs and queries.
• Guide customers to use online banking and digital tools.
• Resolve routine issues, disputes, or questions with care and clarity.
• Explain regulatory requirements and ensure compliant service delivery.

Skills

Customer service

Administration

Digital tools

Problem-solving

Compliance knowledge

Job description

Westpac New Zealand Limited in Gisborne is seeking a Part-time Customer Service Representative for 22.5 hours per week (Tue/Wed/Thu, 8:30am–5:00pm). You will be the friendly face/voice helping customers with online banking, card issues, and regulatory guidance to build better futures for our communities.

You will bring a genuine love for helping people, digital confidence, and a desire to grow your career with a supportive team and a range of benefits.