Part-Time Banking CSR | Calm Problem-Solver & Digital Guide

Westpac New Zealand Ltd; New Zealand; On-site; NZD 36,000 - 54,000; Part time

Benefits offered by this job

4 weeks holiday

Wellbeing leave

Purchased leave options

Banking benefits

Career growth

Parental leave top-up

School holiday subsidy

Community programmes

Job summary

Westpac New Zealand is seeking a part-time Customer Service Representative at the WestCity WestCity Branch. The 30-hour weekly role runs Monday to Friday from 9am to 4pm, permanent position, focused on helping customers navigate online banking, resolve routine queries, and provide friendly, clear guidance in a fast-paced retail banking environment.

You’ll join a team that values care, curiosity, and growth, with leave entitlements and banking benefits that support your career and wellbeing.

Qualifications

• A strong background in customer service or administration, with a genuine love for helping people
• Confidence using digital tools and the ability to guide customers through them with ease
• The ability to juggle multiple priorities while staying calm, composed, and solutions-focused
• An understanding of financial services, compliance, or regulated environments (or the willingness to learn)
• A natural talent for problem-solving and adapting quickly to changing customer needs
• A growth mindset, a desire to build a long-term career, and the drive to deliver great outcomes every day

Responsibilities

• Be the calm voice for customers and help them navigate digital tools
• Resolve issues such as card disputes and regulatory questions
• Guide customers to the right online banking features and self-service options

Skills

Customer service

Administration

Digital tools

Problem-solving

Multi-tasking

Growth mindset

Job description

Westpac New Zealand is seeking a part-time Customer Service Representative at the WestCity WestCity Branch. The 30-hour weekly role runs Monday to Friday from 9am to 4pm, permanent position, focused on helping customers navigate online banking, resolve routine queries, and provide friendly, clear guidance in a fast-paced retail banking environment.

You’ll join a team that values care, curiosity, and growth, with leave entitlements and banking benefits that support your career and wellbeing.