Banking Customer Service Specialist (FT, Tue–Fri)

Westpac; Taumarunui; On-site; NZD 42,000 - 60,000; Full time

Benefits offered by this job

4 weeks standard holiday

5 wellbeing days

Additional leave options up to 4 weeks

Banking benefits

Parental leave and top up

School holiday subsidy

Job summary

Westpac Taumarunui is seeking a Customer Service Representative to support customers at the Taumarunui Branch. You will be the friendly face or voice, helping customers manage their everyday banking needs with care and clarity.

Responsibilities include assisting with online banking, resolving card disputes, and guiding customers through digital tools, while staying calm and solutions-focused in a fast-paced environment. This is a permanent full-time role with structured hours.

Qualifications

• Customer service or administration experience.

Responsibilities

• Help customers with online banking and card disputes.
• Guide customers through digital tools and options.
• Solve problems on the spot and provide clear, calm assistance.

Skills

Customer service

Administration

Digital tools guidance

Prioritisation

Regulatory knowledge

Problem solving

Job description

Westpac Taumarunui is seeking a Customer Service Representative to support customers at the Taumarunui Branch. You will be the friendly face or voice, helping customers manage their everyday banking needs with care and clarity.

Responsibilities include assisting with online banking, resolving card disputes, and guiding customers through digital tools, while staying calm and solutions-focused in a fast-paced environment. This is a permanent full-time role with structured hours.