Outpatient Patient Services Coordinator

Health New Zealand - Te Whatu Ora Capital, Coast & Hutt Valley; Wellington; On-site; NZD 50,000 - 60,000; Full time

Job summary

Health New Zealand | Te Whatu Ora invites applications for a Patient Administrator based at Wellington Hospital. The role is permanent, full-time, on-site, 40 hours per week, Monday to Friday, supporting patient journeys from referral to discharge.

You will provide reception services, liaise with clinical teams, manage bookings and ensure booking protocols are followed to reduce wait times, while maintaining accurate patient records and confidentiality.

Qualifications

• Experience in hospital administration or patient reception.
• Strong communication and confidentiality skills.
• Proficient in Microsoft Office and basic IT literacy.
• Ability to manage time and handle multiple tasks.
• Knowledge of privacy legislation is desirable.

Responsibilities

• Provide quality, customer-focused reception services.
• Liaise with clinical teams to support the patient journey.
• Manage bookings and ensure protocols are followed to minimise waiting times.

Skills

Reception duties

Customer service

MS Office

Time management

Communication skills

Teamwork

Tools

Patient Management System

Microsoft Office Suite

Job description

Health New Zealand | Te Whatu Ora invites applications for a Patient Administrator based at Wellington Hospital. The role is permanent, full-time, on-site, 40 hours per week, Monday to Friday, supporting patient journeys from referral to discharge.

You will provide reception services, liaise with clinical teams, manage bookings and ensure booking protocols are followed to reduce wait times, while maintaining accurate patient records and confidentiality.