Outpatient Administrator

Te Whatu Ora; Wellington; On-site; NZD 55,000 - 75,000; Full time

Job summary

Health New Zealand | Te Whatu Ora seeks a Patient Administrator to support the patient journey from referral to discharge at Wellington Hospital on a 40-hour week, Monday to Friday. You will provide patient-focused reception, coordinate bookings, and liaise with clinical teams to ensure smooth service delivery.

The role emphasises privacy, effective communication, and independence in a diverse, fast-paced environment, contributing to a high-quality patient experience within CCDHB services.

Qualifications

• Able to deal with ambiguity in a fast-paced environment.
• Good Microsoft Office Suite computer skills.
• Effective time management with the ability to meet delivery targets.
• Able to work independently and be self-motivated.
• Exposure to cultures other than one’s own.
• Excellent communication skills with teams and the public, including distressed individuals.
• Knowledge of the Privacy Act and confidentiality requirements.

Responsibilities

• Provide quality, customer-focused reception services to patients at clinics or via phone.
• Liaise with clinical teams and strengthen clinical and non-clinical relationships.
• Ensure booking protocols are followed to minimise waiting times.
• Review patient information in the Patient Management System and follow up missed appointments.

Skills

Communication

Time management

Independence

Cultural awareness

Microsoft Office

Privacy knowledge

Job description

Contract: Permanent, Full Time, 4 FTE total

Health New Zealand | Te Whatu Ora isfirmly grounded in the principles of Te Tiriti o Waitangi and is dedicated toserving all New Zealanders. Through integration and collaboration, we'rebuilding a health system underpinned by partnership, equity, sustainability,whānau-centred care, and excellence.

About the Role

We are seekinga Patient Administrator which supports a patient's journey from referral to a CCDHBtreatment provider, right through to discharge. This role is based in theWellington Hospital, Capital & Coast District Health Board, on a rosterMonday - Friday, working 40 hours perweek between the hours of 7.30-5.30.

Youwill be responsible for ensuring quality, customer focused reception servicesare provided to our patients attending clinics or making phone enquiries. Youwill liaise with our clinical teams and strengthen clinical and non-clinicalrelationships to provide the very best patient journey.

Additionally,you will be responsible for maintaining the smooth running of our services,ensuring that booking protocols are followed and adhered to in order to keepwaiting times to a minimum, reviewing the patient information recorded in ourPatient Management System and following up with services for their patients whohave missed appointments.

About theTeam/Service Location

Our team is one of diversity, fun,multi-cultural and hard working. We pride ourselves on the focus of the PatientJourney where two days are never the same. We are multi skilled which makes thediversity of our team unique.

The Outpatient Reception and Communityteams provide high quality, efficient and effective administration support toour clinical teams within CCDHB which enables them to focus on patientcare.

About you

• Able to deal with ambiguity - is able to work in an environment ofuncertainty; can comfortably handle risk and uncertainty
• Good Microsoft Office Suite computerskills
• Effective time management skills andability to meet delivery of commitment.
• Able to work independently
• Self-motivated and self-aware
• Exposure in working with culturesother than their own
• Excellent communication skills withan ability to communicate with members of the team or the public includingthose who are distressed or angry.
• Knowledge of the Privacy Act andother legislation protecting confidentiality

Working at HealthNew Zealand

Health New Zealand | Te Whatu Ora is'the weaving of wellness'. We're dedicated to ensuring excellent healthcare forthe people of Aotearoa/New Zealand.

Our people are at the heart ofeverything we do. Health New Zealand are committed to being good employers andhonouring our equal employment opportunity obligations. We embrace diversityand welcome application from all people, including all gender identities, ages,ethnicities, sexual orientations, and disability. A workforce that is diverseand inclusive means that we are better positioned to understand and serviceourcommunity. We are pro-equity health organisation, with a particular focus onMāori, Pacific Peoples, and the Disability Community.

We will reviewapplications as received and may proceed with the recruitment process, beforethe closing date of this advertisement.

Job details

Job Reference:

Job Reference: SS182-26

Location:

North Island - Wellington - Wellington Central

Job type:

Job type: Permanent Full time

Expertise:

Non-clinical - Administration - Administration