Outpatients Admin Clerk - Part-Time Health System

Health New Zealand - Te Whatu Ora Te Tai o Poutini West Coast; Christchurch; On-site; NZD 32,000 - 40,000; Part time

Job summary

Health New Zealand – Te Whatu Ora in Burwood Hospital, Christchurch, seeks an Administrator for the Allied Health Outpatients team. Part-time, 21 hours per week, with duties including front-of-house, booking management, and patient flow support.

You will work within Waitaha Canterbury standards and ministry targets, contributing to efficient patient care. The role emphasizes confidentiality, accuracy in data entry, and strong customer service.

Qualifications

• Excellent customer service skills with a people-focused approach.
• Technically savvy with the ability to quickly learn new applications/systems.
• Strong organizational, time management, and problem-solving skills.
• Ability to achieve accuracy and maintain attention to detail.
• Capacity to meet deadlines and work unsupervised.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• High level of written and verbal communication skills.

Responsibilities

• Front of house duties: greet patients and visitors, update demographics, and ensure confidentiality while maintaining smooth patient flow and prioritising competing demands.
• Standardized Booking Processes: manage outpatient bookings, handle referrals and e-referrals, schedule appointments, and minimise cancellations; ensure accurate coding and data entry for reporting.
• Effective Communication: respond promptly to inquiries, maintain positive relationships with staff and stakeholders, demonstrate excellent public relations and communication skills.

Skills

Customer service

Time management

Attention to detail

Communication skills

Problem solving

Administrative support

People-focused approach

Tools

Microsoft Office Suite

Job description

Health New Zealand – Te Whatu Ora in Burwood Hospital, Christchurch, seeks an Administrator for the Allied Health Outpatients team. Part-time, 21 hours per week, with duties including front-of-house, booking management, and patient flow support.

You will work within Waitaha Canterbury standards and ministry targets, contributing to efficient patient care. The role emphasizes confidentiality, accuracy in data entry, and strong customer service.