Outpatient Administrator

Health New Zealand - Te Whatu Ora Capital, Coast & Hutt Valley; Wellington; Vor Ort; NZD 50.000 - 60.000; Vollzeit

Zusammenfassung

Health New Zealand | Te Whatu Ora invites applications for a Patient Administrator based at Wellington Hospital. The role is permanent, full-time, on-site, 40 hours per week, Monday to Friday, supporting patient journeys from referral to discharge.

You will provide reception services, liaise with clinical teams, manage bookings and ensure booking protocols are followed to reduce wait times, while maintaining accurate patient records and confidentiality.

Qualifikationen

• Experience in hospital administration or patient reception.
• Strong communication and confidentiality skills.
• Proficient in Microsoft Office and basic IT literacy.
• Ability to manage time and handle multiple tasks.
• Knowledge of privacy legislation is desirable.

Aufgaben

• Provide quality, customer-focused reception services.
• Liaise with clinical teams to support the patient journey.
• Manage bookings and ensure protocols are followed to minimise waiting times.

Kenntnisse

Reception duties

Customer service

MS Office

Time management

Communication skills

Teamwork

Tools

Patient Management System

Microsoft Office Suite

Jobbeschreibung

Location

Location: Wellington Regional HospitalContract: Permanent, Full Time, 4 FTE totalHealth New Zealand | Te Whatu Ora isfirmly grounded in the principles of Te Tiriti o Waitangi and is dedicated toserving all New Zealanders. Through integration and collaboration, we'rebuilding a health system underpinned by partnership, equity, sustainability,whānau-centred care, and excellence.

About the Role

We are seekinga Patient Administrator which supports a patient's journey from referral to a CCDHBtreatment provider, right through to discharge. This role is based in theWellington Hospital, Capital & Coast District Health Board, on a rosterMonday - Friday, working 40 hours perweek between the hours of 7.30-5.30.

• Youwill be responsible for ensuring quality, customer focused reception servicesare provided to our patients attending clinics or making phone enquiries.


• Youwill liaise with our clinical teams and strengthen clinical and non-clinicalrelationships to provide the very best patient journey.


• Additionally,you will be responsible for maintaining the smooth running of our services,ensuring that booking protocols are followed and adhered to in order to keepwaiting times to a minimum, reviewing the patient information recorded in ourPatient Management System and following up with services for their patients whohave missed appointments.

About the Team/Service Location

Our team is one of diversity, fun,multi-cultural and hard working. We pride ourselves on the focus of the PatientJourney where two days are never the same. We are multi skilled which makes thediversity of our team unique. The Outpatient Reception and Communityteams provide high quality, efficient and effective administration support toour clinical teams within CCDHB which enables them to focus on patientcare.

About you

• Able to deal with ambiguity - is able to work in an environment ofuncertainty; can comfortably handle risk and uncertaintyStrong decision-making skills.


• Good Microsoft Office Suite computerskillsEffective time management skills andability to meet delivery of commitment.


• Able to work independently Self-motivated and self-awareExposure in working with culturesother than their ownExcellent communication skills withan ability to communicate with members of the team or the public includingthose who are distressed or angry.


• Knowledge of the Privacy Act andother legislation protecting confidentiality

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is'the weaving of wellness'. We're dedicated to ensuring excellent healthcare forthe people of Aotearoa/New Zealand. Our people are at the heartofeverything we do. Health New Zealand are committed to being good employers andhonouring our equal employment opportunity obligations. We embrace diversityand welcome application from all people, including all gender identities, ages,ethnicities, sexual orientations, and disability. A workforce that is diverseand inclusive means that we are better positioned to understand and service ourcommunity. We are pro-equity health organisation, with a particular focus onMāori, Pacific Peoples, and the Disability Community.

If you have any questions about the role, please contact [e-mail]

We will reviewapplications as received and may proceed with the recruitment process, beforethe closing date of this advertisement.