Outpatient Admin Specialist – Part-Time (21h/wk)

West Coast District Health Board; Christchurch; Sur place; NZD 28 000 - 39 000; Temps partiel

Résumé du poste

Health New Zealand | Te Whatu Ora is seeking a dedicated Administrator for the Allied Health Outpatients team at Burwood Hospital. This part-time role supports front-of-house operations, patient flow, and confidential administrative tasks to ensure timely treatment in line with Waitaha Canterbury standards.

Based in the Allied Health Outpatients department, you will coordinate referrals, appointments, and data entry while maintaining professional relationships with staff and patients.

Qualifications

• Excellent customer service skills with a people-focused approach.
• Technically savvy with the ability to quickly learn new applications/systems.
• Strong organizational, time management, and problem-solving skills.
• Ability to achieve accuracy and maintain attention to detail.
• Capacity to meet deadlines and work unsupervised.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• High level of written and verbal communication skills.
• Demonstrated perceptiveness and proactive approach in an administrative role.
• Broad administrative experience in a health-related field.
• Knowledge of basic medical terminology.
• Familiarity with the public hospital system, including patient administration systems.
• Awareness of cultural diversity in patient care.

Responsabilités

• Undertaking front of house duties including warmly greeting patients and visitors, updating patient demographics, and ensuring confidentiality.
• Maintaining smooth patient flow and manage time effectively to prioritise and fulfil competing demands.
• Patient confidentiality and privacy is maintained at all times.
• Manage outpatient bookings according to Waitaha Canterbury guidelines, including handling referrals, scheduling appointments, and minimizing cancellations.
• Referral letters and e-referral letters are managed as per our guidelines.
• Ensure accurate coding and data entry for reporting and service planning purposes.

Connaissances

Customer service

Tech savvy

Organizational skills

Attention to detail

Deadline driven

MS Office

Written and verbal comms

Administrative experience

Medical terminology

Public hospital system

Cultural awareness

Outils

Microsoft Office Suite

Patient administration systems

Description du poste

Health New Zealand | Te Whatu Ora is seeking a dedicated Administrator for the Allied Health Outpatients team at Burwood Hospital. This part-time role supports front-of-house operations, patient flow, and confidential administrative tasks to ensure timely treatment in line with Waitaha Canterbury standards.

Based in the Allied Health Outpatients department, you will coordinate referrals, appointments, and data entry while maintaining professional relationships with staff and patients.