Operations & Tech Support - Flexible Hours, Health Benefits

Nursing Council of New Zealand; Wellington; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Additional leave days

Flexibility and support for study

Opportunities for ongoing professional

Long service leave

Job summary

The Nursing Council of New Zealand is seeking an Operations & Technology Support specialist based in Wellington. You will provide hands-on IT and facilities support, manage the IT ticketing system, and coordinate external providers to keep systems and workplaces running smoothly.

You will work with SharePoint, Power BI and Microsoft 365 to streamline processes, produce reports, and support onboarding, offboarding and day-to-day technology needs.

Qualifications

• Four to five years’ relevant experience in technology, systems or operational support.
• Experience providing first-level IT support and resolving day-to-day technology issues.
• Experience managing support tickets and working with external technology providers.
• Strong working knowledge of Microsoft 365 applications.
• Experience with SharePoint administration, including access permissions, document libraries and site maintenance.
• Experience using Power BI to produce or distribute reports.
• Experience with Power Automate and Power Apps, or an interest in developing capability in these tools.
• Experience supporting employee technology onboarding and system access.
• Strong documentation, organisation and record-keeping skills.
• A proactive, customer-focused approach and a genuine willingness to help others.

Responsibilities

• Provide responsive, customer-focused technology support to staff and contractors.
• Manage the IT ticketing system and coordinate issues with external service providers.
• Support employee onboarding and offboarding, including equipment and system access.
• Administer SharePoint access, libraries and the intranet.
• Support the effective use of Microsoft 365 applications, including Teams and SharePoint.
• Produce regular and ad hoc operational reports, including Power BI reporting.
• Help automate and improve business processes using Microsoft tools.
• Maintain technology, equipment and access-card registers.
• Ensure meeting room technology and shared facilities are operational.
• Develop and maintain clear process documentation and user guidance.
• Identify opportunities to improve systems, processes and employees’ technology experience.
• Support operational activities, policies, audits and health and safety systems.

Skills

IT support

Ticketing system

Microsoft 365

SharePoint admin

Power BI

Power Automate

Power Apps

Onboarding

Documentation

Customer service

Communication

Tools

SharePoint

Power BI

Power Automate

Power Apps

Job description

The Nursing Council of New Zealand is seeking an Operations & Technology Support specialist based in Wellington. You will provide hands-on IT and facilities support, manage the IT ticketing system, and coordinate external providers to keep systems and workplaces running smoothly.

You will work with SharePoint, Power BI and Microsoft 365 to streamline processes, produce reports, and support onboarding, offboarding and day-to-day technology needs.