IT Business Support

Phoenix Healthcare Group; Christchurch; On-site; NZD 70,000 - 110,000; Full time

Job summary

Phoenix Healthcare Group in Christchurch is seeking an IT Business System Analyst 2IC to support staff across NZ and Australia. You will troubleshoot IT issues on computers, software, printers, and networks, while maintaining records and enabling reliable business systems.

You’ll work with Entra ID, Intune, Microsoft 365, SharePoint and OneDrive, provide user guidance, and liaise with vendors to improve services in a fast-paced environment.

Qualifications

• Hands-on IT support and troubleshooting across devices and networks.
• Maintain accurate incident records and resolutions.
• Provide user guidance and training for business systems.

Responsibilities

• Identify, troubleshoot, and resolve IT issues across computers, software, printers, mobile devices, and networks.
• Assist staff with IT issues remotely or in person, communicating solutions clearly and professionally.
• Maintain accurate records of incidents, resolutions, and recurring issues to support faster diagnosis.
• Support backup and recovery processes to protect data and ensure service continuity.
• Develop guides, checklists and FAQs for common IT tasks and requests.

Skills

Troubleshooting

Remote support

Documentation

Communication

Problem solving

Tools

Entra ID

Intune

Microsoft 365

SharePoint

OneDrive

Windows OS

Android OS

Ticketing systems

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Phoenix Healthcare Group - Christchurch, South Island

Phoenix Healthcare Group is a growing healthcare organisation operating across New Zealand and Australia, delivering services across primary care, home and community care, and healthcare support services.

We are a people-focused organisation with ambitious plans for growth. As our services continue to expand, so does our reliance on smart, reliable technology that helps our people do their jobs well and ultimately supports the delivery of great care.

This is an opportunity to join us at an exciting stage of our journey and become an important part of the team supporting our people and systems across the Group.

About the Role | Mō te Tūŋanga

Our IT Business System Analyst needs a 2IC! This is a new role in the organisation where we need an IT Business Support person that can be focused on identifying, troubleshooting, and resolving technical issues across computers, software, printers, mobile devices, and network connectivity.

You will assist staff with IT issues remotely or in person, maintain accurate records of incidents and resolutions, and support the reliable operation of business systems, devices, and networks.

Identify, troubleshoot, and resolve common issues involving computers, software, printers, mobile devices, and network connectivity in a timely and effective manner

Assist staff with IT issues remotely or in person, communicating solutions clearly, professionally, and supportively

Maintain accurate records of incidents, resolutions, and recurring issues to support faster diagnosis and continuous improvement

Support the reliable operation of business systems, devices, and networks, ensuring they remain current, secure, and fit for purpose

Perform routine checks to identify potential issues early, including slow performance, outdated software, and possible service interruptions

Support backup and recovery processes to help protect critical business information and maintain service continuity

Assist employees with everyday IT requirements, including user account setup, software installation, device preparation, onboarding, and offboarding activities

Provide basic guidance and training to help staff use business systems confidently and effectively

Develop clear, easy-to-follow guides, checklists, and FAQs for common IT tasks and recurring support requests

Help protect systems by monitoring for security risks, including unauthorised access, suspicious activity, and malicious software

Hands-on experience is preferred, while formal certification is optional

Practical problem-solving skills, sound judgement, and the ability to prioritise tasks effectively in a fast-paced environment

Ability to work well under pressure and communicate professionally with internal stakeholders, external vendors, and software providers

Knowledge of Windows operating systems, Android OS, and Microsoft Office

Knowledge of cloud technologies such as Entra ID, Intune, Microsoft 365, SharePoint and OneDrive

Knowledge of networking fundamentals and system administration fundamentals

Experience with ticketing systems

Ability to liaise effectively with external vendors and software providers to support issue resolution, service requests, and system improvements

For a confidential conversation, please email Nick at ****@phoenixhealthcare.co.nz.

You must hold the legal right to work in New Zealand and be able to pass a clear Police Vet.

Interviews will commence with suitable candidates as applications are received.