Platform Specialist (Application Support and Site Reliability)

Salt Digital Recruitment; Hamilton; On-site; NZD 110,000 - 120,000; Full time

Benefits offered by this job

Annual leave + MyDays

Wellbeing support

Health insurance subsidies

Life & Income protection

Electricity discounts

Paternal leave policy

Innovation Day

Award-winning workplace

Job summary

Salt Digital Recruitment is seeking an Application Support & Site Reliability Engineer to join a Hamilton-based team in a dynamic energy-tech environment. You will balance application support for web and desktop platforms with reliable, scalable operations, progressing toward a 50/50 split in the long run.

The role is onsite initially, with ongoing opportunities to influence modernization, disaster recovery and automation, backed by strong stakeholder engagement across IT and business users in

Qualifications

• Experience in APPLICATION SUPPORT (web & desktop).
• Experience as SITE RELIABILITY ENGINEER or similar.
• Familiarity with AWS and basic SQL.
• Some scripting experience (Python/PowerShell).
• Good stakeholder and end-user management skills.

Responsibilities

• Support incident response, troubleshooting, recovery and post-incident reviews.
• Contribute to capacity planning, performance optimisation, disaster recovery and business continuity.
• Collaborate with engineering teams to build reliability into solutions.
• Identify opportunities to automate repetitive operational activities.
• Participate in on-call or operational support arrangements.

Skills

Application support

Site Reliability Engineer

Tools

AWS

OpenTelemetry

Grafana

Splunk

Windows Server

Job description

Want to be a part of a top-notch NZ brand and Best enterprise workplace based on employee feedback

Work for a company that is one out of four across the world and the only one in New Zealand in its domain

Opportunity to work in an interesting domain of Energy trading New role ; Inhouse role

Application Specialist (70%) & Site Reliability Engineer (30%) to start off leading to 50-50 in the long run

Play a part in their ACTIVE MODERNISATION JOURNEY of legacy applications, influence and contribute

Hamilton based candidates only or open to relocate

Around 110k p.a. to 120k p.a. approx. (negotiable for a good fit)

Onsite role to start with

THE ROLE

Reporting to the Delivery Lead, working in a team of 3 platform Specialist, 2data engineers. Other key stakeholders include the wider technology team, separate cloud teams, platform teams, development teams and finally Hamilton based end users (need to keep them happy, talk to them understand their problems and troubleshoot them).

• Application Specialist (70%) & Site Reliability Engineer (30%) to start off finally leading to 50-50% in the long run. Will be working towards supporting modern as well as legacy platforms and work towards modernisation of the same. Support and maintain technology platforms and applications support (web & desktop applications).

• Support incident response, troubleshooting, recovery, and post-incident reviews.
• Contribute to capacity planning, performance optimisation, disaster recovery, and business continuity.
• Collaborate with engineering teams to build reliability and operability into solutions from the outset.
• Identify opportunities to automate repetitive operational activities to reduce manual effort and human error
• Participating in appropriate on-call or operational support arrangements for critical services. Will be working on a rostering basis, with the possibility of on call payout in future.

Onsite position , given the stakeholders work in a 24/7 environment ; hence, should be based out of Hamilton or okay to relocate. However, after several months, there is a possibility of 1day Work from home.

THE IDEAL CANDIDATE

• Good experience in APPLICATION SUPPORT (web & desktop) and SITE RELIABILITY engineer. Will be looking after lots of Modern as well as legacy applications.
• Experience with support for Web and Desktop applications, Windows server.
• Based in Hamilton
• Familiarity with AWS.
• Basic SQL experience.
• Some scripting experience with any language (Python/ Powershell).
• Good stakeholder / end user management experience. Good oral and written communication & coordination skillsets. Good with people.
• Exposure to Disaster recovery, backup, business continuity.
• Strong documentation skills for L1 TO L3 support teams.
• Any industry domain welcome – Utilities, Telecom, Banking preferred.
• Good to have: Linux, OpenTelemetry, Grafana, Splunk.

WHY THIS ROLE?

• 4 weeks annual leave plus an additional 5 days called MyDays that can be used for Wellbeing across the year.
• Health WOF – pay for a yearly doctors visit upto 100$ and confidential assistamce program
• Life & Income protection insurance
• Health Insurance subsidies with Southern Cross & Nib
• Great discount on your electricity and mobile bills
• Excellent paternal leave policy with option to buy additional leave ; Gender affirmation leave, supportive bereavement leave including your pet
• Large focus on development and development plans and they have 1 day a month allocated as Innovation Day.
• Winner of Best Enterprise workplace awards
• Excellent salary and benefits
• Collaborative, encouraging work culture

Pls note: A valid NZ work visa is a pre-requisite for all our positions as of now. In case any client is willing to sponsor an outstation international candidate, we would mention that separately.

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