Operations & Technical Support

Nursing Council of New Zealand; Wellington; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Additional leave days

Flexibility and support for study

Opportunities for ongoing professional

Long service leave

Job summary

The Nursing Council of New Zealand is seeking an Operations & Technology Support specialist based in Wellington. You will provide hands-on IT and facilities support, manage the IT ticketing system, and coordinate external providers to keep systems and workplaces running smoothly.

You will work with SharePoint, Power BI and Microsoft 365 to streamline processes, produce reports, and support onboarding, offboarding and day-to-day technology needs.

Qualifications

• Four to five years’ relevant experience in technology, systems or operational support.
• Experience providing first-level IT support and resolving day-to-day technology issues.
• Experience managing support tickets and working with external technology providers.
• Strong working knowledge of Microsoft 365 applications.
• Experience with SharePoint administration, including access permissions, document libraries and site maintenance.
• Experience using Power BI to produce or distribute reports.
• Experience with Power Automate and Power Apps, or an interest in developing capability in these tools.
• Experience supporting employee technology onboarding and system access.
• Strong documentation, organisation and record-keeping skills.
• A proactive, customer-focused approach and a genuine willingness to help others.

Responsibilities

• Provide responsive, customer-focused technology support to staff and contractors.
• Manage the IT ticketing system and coordinate issues with external service providers.
• Support employee onboarding and offboarding, including equipment and system access.
• Administer SharePoint access, libraries and the intranet.
• Support the effective use of Microsoft 365 applications, including Teams and SharePoint.
• Produce regular and ad hoc operational reports, including Power BI reporting.
• Help automate and improve business processes using Microsoft tools.
• Maintain technology, equipment and access-card registers.
• Ensure meeting room technology and shared facilities are operational.
• Develop and maintain clear process documentation and user guidance.
• Identify opportunities to improve systems, processes and employees’ technology experience.
• Support operational activities, policies, audits and health and safety systems.

Skills

IT support

Ticketing system

Microsoft 365

SharePoint admin

Power BI

Power Automate

Power Apps

Onboarding

Documentation

Customer service

Communication

Tools

SharePoint

Power BI

Power Automate

Power Apps

Job description

The Nursing Council of New Zealand is the independent regulator for nurses in Aotearoa, with our purpose being Safe nurses, safe public. We have an important mission and working for the Nursing Council is an exciting opportunity for you to use and grow your skills, while working with a team that has a true purpose and take pride in the work they do.

Our work is varied and is focused on protecting the health and safety of the public by setting and monitoring standards to ensure nurses are registered, competent and fit to practice.

We strive to lead health professional regulation.Our values are important to us and guide the way we work.

We are RESPECTFUL – He WHAKAKOHA mātou. We act with integrity, upholding the highest ethical standards, seeking out and listening to the views of others. We ensure our processes are fair, impartial and equitable

We Are COLLABORATIVE – Ka mahi NGĀTAHI mātou. We foster strong relationships with each other and our stakeholders. We work with our regulatory partners in Aotearoa and internationally, to enhance nursing practice and protect public health and safety

We are ACCOUNTABLE – Ka noho HAEPAPA mātou. We promote honesty and transparency in all regulatory activities. We hold ourselves and the nursing profession to account for meeting high standards of professional conduct and competence. We place safety and well-being of the public at heart of what we do.

We are INCLUSIVE - He TĀPITI mātou. We value diverse perspective and experiences. We make our processes and information accessible, understandable and user-friendly

About the role

The Operations & Technology Support role is a varied, hands‑on position responsible for helping keep our workplace, facilities, systems and day‑to‑day services running smoothly. From making sure our lifts, kitchens, meeting rooms and shared facilities are working as they should, through to providing practical technology support, this role helps create an environment where our people can work effectively.

Reporting to the Operations & Partnership Manager, you will be a key point of contact for operational and technology matters across the organisation. You will coordinate facilities issues and contractors, support workplace health and safety, maintain equipment and access systems, help staff with everyday technology issues, and elevate more complex matters to our external providers when required.

You will also have opportunities to support and improve our systems, reporting and ways of working, including SharePoint, Power BI and process automation tools.

Key aspects of the role include:

• Providing responsive, customer-focused technology support to staff and contractors
• Managing the IT ticketing system and coordinating issues with external service providers
• Supporting employee onboarding and offboarding, including equipment and system access
• Administering SharePoint access, libraries and the Council’s intranet
• Supporting the effective use of Microsoft 365 applications, including Teams and SharePoint
• Producing regular and ad hoc operational reports, including reporting through Power BI
• Helping automate and improve business processes using appropriate Microsoft tools
• Maintaining technology, equipment and access‑card registers
• Ensuring meeting room technology, printers and shared facilities are operational
• Developing and maintaining clear process documentation and user guidance
• Identifying opportunities to improve systems, processes and employees’ technology experience
• Supporting operational activities, policies, audits and health and safety systems as required

Your work will help ensure technology is an enabler for our people, making it easier for them to work productively and deliver high-quality services.

About you

You are a practical, organised and solutions‑focused person who enjoys keeping things running smoothly and helping others. You may come from an operations, facilities, workplace coordination, office management or technology support background, and you are comfortable turning your hand to a wide range of tasks.

You are just as comfortable following up a facilities issue or coordinating a contractor as you are helping someone with a technology problem. You are confident using Microsoft 365, willing to learn new systems, and have a strong customer‑service mindset.

Ideally, you will bring:

• Four to five years’ relevant experience in technology, systems or operational support
• Experience providing first‑level IT support and resolving day‑to‑day technology issues
• Experience managing support tickets and working with external technology providers
• Strong working knowledge of Microsoft 365 applications
• Experience with SharePoint administration, including access permissions, document libraries and site maintenance
• Experience using Power BI to produce or distribute reports
• Experience with Power Automate and Power Apps, or an interest in developing capability in these tools
• Experience supporting employee technology onboarding and system access
• Strong documentation, organisation and record‑keeping skills
• A proactive, customer‑focused approach and a genuine willingness to help others
• The ability to communicate confidently and build positive relationships at all levels
• Sound judgement and an awareness of information security, privacy and data governance requirements
• A relevant tertiary or technical qualification would be advantageous but is not essential.

You will also bring a commitment to developing your cultural capability and supporting the Council’s commitment to giving effect to Te Tiriti o Waitangi.

As well as a supportive team and collaborative environment, we also offer

• Health insurance
• Additional leave days
• Flexibility and support for study
• Opportunities for ongoing professional development and training
• Long service leave

You must be based in Wellington and hold a valid working visa to be considered for the role