Operations Support Specialist — Frontline Admin (12-Month)

JobSpace; Wellington; On-site; NZD 54,000 - 66,000; Full time

Job summary

Ara Poutama Aotearoa - Department of Corrections is seeking an Operational Support Officer to provide frontline administrative support for custodial services operations. You will handle first line prisoner phone calls, coordinate appointments with external stakeholders, and ensure clear records are kept in IOMS.

A proactive, accurate, and confidential approach is essential. The 12-month fixed term/secondment opportunity runs from 7:30am to 4:00pm, Monday to Friday, with occasional Saturday work.

Qualifications

• Strong administration skills and attention to established processes.
• Excellent organisation and time management for multiple tasks.
• Proactive, self-motivated, and able to work independently.
• Sound computer skills and experience with Microsoft Office and business systems.

Responsibilities

• Handle first line prisoner phone calls and coordinate appointments.
• Record decisions and actions accurately in IOMS.
• Assist with data entry and system updates; support process improvements.

Skills

Strong administration

Excellent organisation

Proactive/self-motivated

Communication skills

Confidential handling

Team collaboration

Tools

Microsoft Office

Integrated Offender Management System (IOMS)

Job description

Ara Poutama Aotearoa - Department of Corrections is seeking an Operational Support Officer to provide frontline administrative support for custodial services operations. You will handle first line prisoner phone calls, coordinate appointments with external stakeholders, and ensure clear records are kept in IOMS.

A proactive, accurate, and confidential approach is essential. The 12-month fixed term/secondment opportunity runs from 7:30am to 4:00pm, Monday to Friday, with occasional Saturday work.