Operational Support Officer

New Zealand Government; Wellington; Hybrid; NZD 54,000 - 66,000; Full time

Benefits offered by this job

12-month fixed term / secondment

Job summary

Ara Poutama Aotearoa - Department of Corrections is seeking an Operational Support Officer to perform frontline administrative duties supporting custodial services operations. You will handle prisoner calls, coordinate appointments with external stakeholders, and ensure precise records in IOMS, under supervision.

Join a busy, values-driven team for a 12-month fixed-term/secondment role with standard 7:30am–4:00pm hours, regular Saturday work, and opportunities to contribute to process

Qualifications

• Strong administration skills and accuracy.
• Excellent organisation, prioritisation and time management.
• Proactive and self-motivated with the ability to work independently.
• Able to handle confidential and sensitive information with care and discretion.
• Excellent communication across written, verbal and listening.
• Good relationship building with colleagues, customers and stakeholders.

Responsibilities

• Handle first line prisoner phone calls and frontline support tasks.
• Coordinate appointments between prisoners and external stakeholders.
• Ensure records of decisions and actions are accurately recorded in IOMS.
• Contribute to data entry and system update requirements.
• Support continuous improvement of processes and systems.

Skills

Strong administration

Organisation & time management

Proactive & independent

Confidential information handling

Excellent communication

Relationship building

Attention to detail

Tools

Microsoft Office

Job description

Great opportunity to join a busy operational task focused team.Bring your people skills and positive approach to this role.12-month fixed term/secondment opportunity

Mō te tūnga | About the role

As an Operational Support Officer, you will be responsible for undertaking quality and timely administrative and support activities to support the daily undertakings of our custodial services operations support team. This is a frontline support role where you'll be responsible for actioning first line prisoner phone calls, coordinating appointments between prisoners and key external stakeholders, and ensuring clear records of decisions made, and actions taken are accurately recorded within our Integrated Offender Management Systems (IOMS). Working collaboratively with your senior colleagues and the Operations Support Manager, you'll take a proactive approach to processing other data entry and system update requirements, as well as contribute to the continuous improvement of our processes and systems. The team works from 7.30am to 4.00pm Monday - Friday with regularly rostered Saturday work required.

Ngā pūkenga me ngā wheako | Skills and experience

• Strong administration skills, with the ability to work efficiently and accurately while following established processes and procedures.
• Excellent organisation, prioritisation, and time management skills, with the ability to manage multiple tasks and competing deadlines.
• A proactive and self-motivated approach, with the ability to work independently and take initiative when required.
• Sound computer skills, including experience using Microsoft Office products and other business systems.
• The ability to handle confidential and sensitive information with care and discretion.
• Excellent communication skills, including written, verbal, and active listening skills, along with a strong attention to detail.
• The ability to build and maintain positive working relationships with colleagues, customers, and stakeholders.

Ngā painga | The benefits

• The starting salary for this position is $60,216 per annum. Appointment and remuneration will reflect skills and experience relevant to the role.

Mō mātou | About us

Join Ara Poutama Aotearoa - Department of Corrections, where your work will contribute to improving public safety, reducing re-offending, and address the overrepresentation of Māori in correctional facilities. As a values‑led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whānau (relationships) to guide our work and achieve the goals of our Hōkai Rangi strategy.We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required.

If you have any questions or want to learn more about a career with us, contact [e-mail], or visit careers.corrections.govt.nz.

We are not accepting applications via recruitment agencies for this role. Unsolicited CVs submitted by agencies will not be accepted and no agency fees will apply.

Applications close on: Wednesday the 9th of September.