Operational Support Officer

Department of Corrections; Wellington; On-site; NZD 54,000 - 66,000; Full time

Benefits offered by this job

12-month fixed term

Job summary

Department of Corrections in Wellington is seeking an Operational Support Officer to provide essential administrative and frontline support for custodial services operations. You will handle first line prisoner calls, coordinate appointments, and ensure records are accurately entered in IOMS.

The role requires strong admin skills, excellent organisation, and a proactive, detail‑oriented approach. 7.30am–4.00pm with some Saturday work is required.

Qualifications

• Strong administration skills and the ability to follow established processes.
• Excellent organisation, prioritisation and time management across multiple tasks.
• Proactive, self-motivated and able to work independently.
• Excellent written and verbal communication and attention to detail.
• Ability to handle confidential and sensitive information with care.

Responsibilities

• Handle first line prisoner phone queries and record actions accurately in IOMS.
• Coordinate appointments between prisoners and external stakeholders.
• Maintain clear records of decisions and actions and support data entry requirements.
• Assist with process improvements and system updates where required.
• Collaborate with senior colleagues and the Operations Support Manager.

Skills

Administration

Organisation & time management

Proactive / self-motivated

Communication skills

Discretion with confidential info

Tools

Microsoft Office

IOMS

Job description

Department of Corrections - Wellington, North Island

• Great opportunity to join a busy operational task focused team.
• Bring your people skills and positive approach to this role.
• 12-month fixed term/secondment opportunity

Mō te tūnga | About the role

As an Operational Support Officer, you will be responsible for undertaking quality and timely administrative and support activities to support the daily undertakings of our custodial services operations support team.

This is a frontline support role where you'll be responsible for actioning first line prisoner phone calls, coordinating appointments between prisoners and key external stakeholders, and ensuring clear records of decisions made, and actions taken are accurately recorded within our Integrated Offender Management Systems (IOMS). Working collaboratively with your senior colleagues and the Operations Support Manager, you'll take a proactive approach to processing other data entry and system update requirements, as well as contribute to the continuous improvement of our processes and systems.

The team works from 7.30am to 4.00pm Monday - Friday with regularly rostered Saturday work required.

To be successful in this role, you'll be able to demonstrate the following in your application:

• Strong administration skills, with the ability to work efficiently and accurately while following established processes and procedures.
• Excellent organisation, prioritisation, and time management skills, with the ability to manage multiple tasks and competing deadlines.
• A proactive and self-motivated approach, with the ability to work independently and take initiative when required.
• Sound computer skills, including experience using Microsoft Office products and other business systems.
• The ability to handle confidential and sensitive information with care and discretion.
• Excellent communication skills, including written, verbal, and active listening skills, along with a strong attention to detail.
• The ability to build and maintain positive working relationships with colleagues, customers, and stakeholders.

The starting salary for this position is $60,216 per annum. Appointment and remuneration will reflect skills and experience relevant to the role.

Join Ara Poutama Aotearoa - Department of Corrections, where your work will contribute to improving public safety, reducing re‑offending, and address the overrepresentation of Māori in correctional facilities. As a values‑led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whānau (relationships) to guide our work and achieve the goals of our Hōkai Rangi strategy.

We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required.

If you have any questions or want to learn more about a career with us, contact *************@corrections.govt.nz, or visit careers.corrections.govt.nz.

Applications close on: Wednesday the 9th of September.