Operational Support Officer

JobSpace; Wellington; On-site; NZD 54,000 - 66,000; Full time

Job summary

Ara Poutama Aotearoa - Department of Corrections is seeking an Operational Support Officer to provide frontline administrative support for custodial services operations. You will handle first line prisoner phone calls, coordinate appointments with external stakeholders, and ensure clear records are kept in IOMS.

A proactive, accurate, and confidential approach is essential. The 12-month fixed term/secondment opportunity runs from 7:30am to 4:00pm, Monday to Friday, with occasional Saturday work.

Qualifications

• Strong administration skills and attention to established processes.
• Excellent organisation and time management for multiple tasks.
• Proactive, self-motivated, and able to work independently.
• Sound computer skills and experience with Microsoft Office and business systems.

Responsibilities

• Handle first line prisoner phone calls and coordinate appointments.
• Record decisions and actions accurately in IOMS.
• Assist with data entry and system updates; support process improvements.

Skills

Strong administration

Excellent organisation

Proactive/self-motivated

Communication skills

Confidential handling

Team collaboration

Tools

Microsoft Office

Integrated Offender Management System (IOMS)

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Great opportunity to join a busy operational task focused team. Bring your people skills and positive approach to this role. 12-month fixed term/secondment opportunity

Mō te tūnga | About the role

As an Operational Support Officer, you will be responsible for undertaking quality and timely administrative and support activities to support the daily undertakings of our custodial services operations support team. This is a frontline support role where you'll be responsible for actioning first line prisoner phone calls, coordinating appointments between prisoners and key external stakeholders, and ensuring clear records of decisions made, and actions taken are accurately recorded within our Integrated Offender Management Systems (IOMS). Working collaboratively with your senior colleagues and the Operations Support Manager, you'll take a proactive approach to processing other data entry and system update requirements, as well as contribute to the continuous improvement of our processes and systems. The team works from 7.30am to 4.00pm Monday - Friday with regularly rostered Saturday work required.

To be successful in this role, you'll be able to demonstrate the following in your application:

• Strong administration skills, with the ability to work efficiently and accurately while following established processes and procedures.
• Excellent organisation, prioritisation, and time management skills, with the ability to manage multiple tasks and competing deadlines.
• A proactive and self-motivated approach, with the ability to work independently and take initiative when required.
• Sound computer skills, including experience using Microsoft Office products and other business systems.
• The ability to handle confidential and sensitive information with care and discretion.
• Excellent communication skills, including written, verbal, and active listening skills, along with a strong attention to detail.
• The ability to build and maintain positive working relationships with colleagues, customers, and stakeholders.

The starting salary for this position is $60,216 per annum. Appointment and remuneration will reflect skills and experience relevant to the role.

Join Ara Poutama Aotearoa - Department of Corrections, where your work will contribute to improving public safety, reducing re-offending, and address the overrepresentation of Māori in correctional facilities. As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship), and whānau (relationships) to guide our work and achieve the goals of our Hōkai Rangi strategy.

We value inclusion and diversity in our workforce, and as a Public Service organisation we are committed to building a workforce that reflects the public we serve. We strive to make our recruitment process fair, and we encourage you to discuss reasonable accommodations with us if required.

Applications close on: Wednesday the 9th of September. If you have any questions or want to learn more about a career with us, contact *************@corrections.govt.nz, or visit careers.corrections.govt.nz.