Frontline Operational Support Officer (12-Month FTC)

Department of Corrections; Wellington; On-site; NZD 54,000 - 66,000; Full time

Benefits offered by this job

12-month fixed term

Job summary

Department of Corrections in Wellington is seeking an Operational Support Officer to provide essential administrative and frontline support for custodial services operations. You will handle first line prisoner calls, coordinate appointments, and ensure records are accurately entered in IOMS.

The role requires strong admin skills, excellent organisation, and a proactive, detail‑oriented approach. 7.30am–4.00pm with some Saturday work is required.

Qualifications

• Strong administration skills and the ability to follow established processes.
• Excellent organisation, prioritisation and time management across multiple tasks.
• Proactive, self-motivated and able to work independently.
• Excellent written and verbal communication and attention to detail.
• Ability to handle confidential and sensitive information with care.

Responsibilities

• Handle first line prisoner phone queries and record actions accurately in IOMS.
• Coordinate appointments between prisoners and external stakeholders.
• Maintain clear records of decisions and actions and support data entry requirements.
• Assist with process improvements and system updates where required.
• Collaborate with senior colleagues and the Operations Support Manager.

Skills

Administration

Organisation & time management

Proactive / self-motivated

Communication skills

Discretion with confidential info

Tools

Microsoft Office

IOMS

Job description

Department of Corrections in Wellington is seeking an Operational Support Officer to provide essential administrative and frontline support for custodial services operations. You will handle first line prisoner calls, coordinate appointments, and ensure records are accurately entered in IOMS.

The role requires strong admin skills, excellent organisation, and a proactive, detail‑oriented approach. 7.30am–4.00pm with some Saturday work is required.