Custody Operations Support Specialist

New Zealand Government; Wellington; Hybrid; NZD 54,000 - 66,000; Full time

Benefits offered by this job

12-month fixed term / secondment

Job summary

Ara Poutama Aotearoa - Department of Corrections is seeking an Operational Support Officer to perform frontline administrative duties supporting custodial services operations. You will handle prisoner calls, coordinate appointments with external stakeholders, and ensure precise records in IOMS, under supervision.

Join a busy, values-driven team for a 12-month fixed-term/secondment role with standard 7:30am–4:00pm hours, regular Saturday work, and opportunities to contribute to process

Qualifications

• Strong administration skills and accuracy.
• Excellent organisation, prioritisation and time management.
• Proactive and self-motivated with the ability to work independently.
• Able to handle confidential and sensitive information with care and discretion.
• Excellent communication across written, verbal and listening.
• Good relationship building with colleagues, customers and stakeholders.

Responsibilities

• Handle first line prisoner phone calls and frontline support tasks.
• Coordinate appointments between prisoners and external stakeholders.
• Ensure records of decisions and actions are accurately recorded in IOMS.
• Contribute to data entry and system update requirements.
• Support continuous improvement of processes and systems.

Skills

Strong administration

Organisation & time management

Proactive & independent

Confidential information handling

Excellent communication

Relationship building

Attention to detail

Tools

Microsoft Office

Job description

Ara Poutama Aotearoa - Department of Corrections is seeking an Operational Support Officer to perform frontline administrative duties supporting custodial services operations. You will handle prisoner calls, coordinate appointments with external stakeholders, and ensure precise records in IOMS, under supervision.

Join a busy, values-driven team for a 12-month fixed-term/secondment role with standard 7:30am–4:00pm hours, regular Saturday work, and opportunities to contribute to process