Operations Supervisor in Rotorua

Wilson Group; Rotorua; Híbrido; NZD 60.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career development

Competitive pay

Training opportunities

Descripción de la vacante

FIRST Security in Rotorua is seeking an Operations Supervisor to lead a team of security professionals, oversee rostering, training, incident response, and quality assurance, while maintaining strong client relationships.

Reporting to the Operations Manager, you will drive a culture of safety, ensure compliance with applicable policies and legislation, and implement continuous improvement initiatives, enabling outstanding service delivery across client sites.

Formación

• Proven experience leading teams in operational environments.
• Strong communication and problem-solving skills.
• Ability to drive service excellence and safety.
• Knowledge of health and safety requirements and licensing.
• Experience with rostering, onboarding, and training.
• NZ COA certification or eligibility required.

Responsabilidades

• Lead and support team performance and development.
• Manage rosters, recruitment, onboarding, and training.
• Drive high standards of service delivery and safety.
• Monitor Health and Safety and licensing requirements.
• Handle escalations and ensure policy compliance.
• Identify and implement process improvements.

Conocimientos

Team leadership

Communication

Problem solving

Initiative

Ethics

Workforce planning

KPIs

COA eligibility

Educación

NZ COA certification

Descripción del empleo

Job Title: Operations Supervisor in Rotorua

Posting Start Date: 05/11/2026

Job Description:

Operations Supervisor in Rotorua!

Operations Supervisor - Rotorua

At FIRST Security, we’re proud to be New Zealand’s trusted leader in integrated security services. Our people are at the heart of what we do – delivering protection with professionalism, integrity, and service excellence.

We’re looking for an experienced and motivated Operations Supervisor to join our Rotorua branch. This is a key leadership role, responsible for team performance, workforce planning, and day-to-day operational delivery.

About the Role

Reporting to the Operations Manager, you’ll lead a team of security professionals, ensuring smooth operations, compliance, and a culture of safety and continuous improvement. You'll oversee rostering, training, incident response, and quality assurance while maintaining strong relationships with clients and internal teams.

What You’ll Be Doing

• Lead and support team performance and development


• Manage rosters, recruitment, onboarding, and training


• Drive high standards of service delivery and safety


• Monitor Health and Safety as well as licensing requirements


• Handle escalations and ensure compliance with policies and legislation


• Identify and implement process improvements

What You’ll Bring

• Proven experience leading teams in operational environments


• Excellent communication and problem-solving skills


• Strong initiative, flexibility, and ethics


• Familiarity with workforce planning and service delivery KPIs


• A current NZ Certificate of Approval (COA), or eligibility to obtain one


• 2+ years in an operations or supervisory role

What We Offer

• A trusted leadership role in a respected NZ company


• Supportive team environment with career development opportunities


• Competitive pay and benefits


• Ongoing training and professional growth

If you’re a capable leader ready to drive service excellence and team success,